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Keyboard not working in bios configuration

Posted on 2006-07-20
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Last Modified: 2008-02-01
Hello all,

I have a problem I ve never seen before. During boot I press del and get in the bios congiguration, however as soon as I do, the keyboard freezes and I cant do anything but pres ctr+alt+del to reboot. I should add the keyboard is working fine in Windows. Any ideas?

Cheers

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Question by:ignts
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Expert Comment

by:Callandor
ID: 17147186
Is it a USB keyboard?  If so, there is usually an option in the BIOS to enable legacy USB devices that may need to be toggled, but you may need a PS/2 keyboard to do that.
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Expert Comment

by:callit
ID: 17147227
Is this a USB or PS/2 keyboard?

If you have it connedted to USB, try using an adatper if you have one to connect it to PS/2.  If it's a usb keyboard connected to PS/2 already, try connecting directly to USB.

Do you have another keyboard available?  If so, is it just that keyboard that the issue occurs with, or is it with every keyboard?

If you hit num lock/caps lock/scroll lock do the lights go on and off?

Is this a newly developed issue (have you been able to use this keyboard to access the bios in the past?)

How old is the PC? Make?

Hopefully a little more info will shed some light on where the problem might lie.
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Author Comment

by:ignts
ID: 17152436
Hello all,

@ Callandor: No its a PS2 keyobard.

@callit:
1) Its a regular PS2 keyboard.
2) I have tried with both another PS2 keyboard as well as a USB keyboard.
3) Basically its every keyboard I have tried (about 5).
4) If I hit num, caps or scroll lights do go on and the keyboard does work in the OS.
5) Its a new issue the keyboard used to work.
6) The pc is a celeron 2.6 GHz no name.

I tried removing the battery for a day or so but no resolution.
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Author Comment

by:ignts
ID: 17152503
Ok, a little more info tha may help.

This is a friends pc and he recently decided that just one PC is not enough at home and decided to create a home network, so he got the pc in question and decided he knows enough to install win SBS 2003. Anyhow, he just said that when he was installing and he wanted to install the drivers for a promise fastTrack 2300 instead of pressing F6 he pressed F5 and he configured the pc as STANDARD PC. Ok now I did some digging arround, could it be smth related to ACPI?

Cheers
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Expert Comment

by:callit
ID: 17153770
ACPI should only effect power issues, so I doubt that it would effect the keyboard, especially in the bios.  

I have to admit, those answers were not what I expected.  I'm running out of ideas, but what I'm trying to figure out with the -lock keys question is whether or not the keyboard is responding at all in the bios.  If the -lock keys don't funciton in the bios, it's possible the computer has hung altogether.  But seeing as the keyboard isn't functioning in the bios anyway, that might not give the answer I'm looking for.  Either way, you may need to reflash the bios - I can't come up with anything else just now. That may be difficult if you don't know the make/model of the motherboard though.  Maybe somone else out there will have an idea.
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Expert Comment

by:Callandor
ID: 17166754
Reset the BIOS, though removing the battery for a day should have accomplished the same thing.  If that doesn't do anything, the motherboard may have developed a problem and may need to be replaced.
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Author Comment

by:ignts
ID: 17192490
Callandor,

did that to no effect.

Any other ideas anybody?
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Accepted Solution

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ignts earned 0 total points
ID: 17199035
Ok solved it. I removed from the MB a promise TX 2300 SATA raid controller and everything works fine. Am not sure why though but hey! Admins what do I do with the points?
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