I have been asked to repair a Laptop on which the CD-ROM drive does not work.....the OS is obliterated with crap software and viruses.....I get a "nevdell not found" message about every 5 minutes. The USB ports DO NOT detect anything that is plugged into them
However, I have configured the USB controller so that it can now power up an external USB hard drive. The ext. hard drive lights indicate that the Laptop is actually making a physical connection with the external drive. But when I go to explorer, the drive appears as "drive F:" although when I click on it the message I get is "Please insert a disk into drive F:".
This has to be the most time consuming, annoying job I have done for a long time. I am on the verge ritually burning it!
Please give some ideas.