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SBS 2003 Premium - No incoming e-mail

Posted on 2006-07-20
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Last Modified: 2010-03-06
I have had this server configured for a while and was receiving e-mail, but today I have been having many screaming people tell me that they are not getting their mail.  I have tested this and yes, I cannot send e-mail to this server.  The MX record is pointing to the correct IP and I can telnet to port 25 without a problem.  

What would you suggest I look at to find my problem?

Exchange 2003 with SP2 running IMF.

Thanks
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Question by:c_ur_f8
16 Comments
 
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Expert Comment

by:brakk0
ID: 17148712
Do you get any error message when you send an email to it?

Try turning off IMF and connection filtering and all the other filters. If it works, start turning it on one at a time.

Have you tried restarting the SMTP service (or rebooted the server)

Also try restarting the system attendant service
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Expert Comment

by:simonpainter
ID: 17148725
Do the recipients receive email that you send via telnet?
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Expert Comment

by:bilbus
ID: 17149570
goto the message tracking center, enable it. Send an email from a external source (gmail). In message center type in server name, to address, from address.

See what it says

Next goto a external email source, email a test message to gfdgfdgfdgdf@yourdomain.com

Did you get a Non Delevry report? if so is it the normal one?

Send a email to a user in your domain from an external email source, what do you get? a NDR or nothing?

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Author Comment

by:c_ur_f8
ID: 17149604
I only had the IMF active, I've manually restarted all the Exchange services and I've rebooted the server.

I ran a telnet e-mail test and all went just fine.

I just sent an e-mail from my Exchange server after all of this and one from Yahoo.  My mail didn't reach, but the Yahoo mail did.  I'm stumpt.
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Author Comment

by:c_ur_f8
ID: 17149686
It is almost acting like this Exchange server doesn't want to receive mail from other Exchange servers.  I just sent a message from another account of mine from a server at ThePlanet in Dallas and it came through ASAP.
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Expert Comment

by:simonpainter
ID: 17149714
Are you using stuff like SPF checking?
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Author Comment

by:c_ur_f8
ID: 17149763
I thought I set this up on one server, but I cannot recall if I did it on this one.  Where can I check?
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Author Comment

by:c_ur_f8
ID: 17149797
My results:

"neutral"
        sending domain does not publish any sender authentication policy.
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Expert Comment

by:simonpainter
ID: 17149847
so are you denying domains with no sender policy?
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Author Comment

by:c_ur_f8
ID: 17150019
There are no denied domains.  Besides, why would I deny myself to a domain I manage.

Also, I just set my IP as one to accept by the connection and I'm still not getting through, but another person sent me a message using an Exchange server and it came through just fine.

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Author Comment

by:c_ur_f8
ID: 17150275
Hey bilbus,

I missed your comment, but I sent an e-mail to gfdgfdgfdgdf@yourdomain.com and nothing happened at either end.  I can send to a real account from some domains, but not all.

There are no NDRs.
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Author Comment

by:c_ur_f8
ID: 17151271
If the sender is not getting a bounce back and the recipient is not receiving the message, how can I check to see who and why would either get their message through or not?
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Author Comment

by:c_ur_f8
ID: 17151345
I'm beginning to think this is a Microsoft update issue.  I just checked my own Exchange server and now I cannot receive e-mail from one of my personal accounts any longer.  Anyone have any thoughts about this?
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Author Comment

by:c_ur_f8
ID: 17155288
This question was solved through a lengthy call with Microsoft.  Our original ISP who was hosting e-mail, never updated their DNS records.  This was our big headache.
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