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VBScript: Remote Desktop Disconnected

Posted on 2006-07-20
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Last Modified: 2012-05-05
We have a small business and purchased a Dell Poweredge server running SBS 2003. I had Geek Squad config Remote Access via a statice IP address provided by a DNS. The first time I connected to the server and 2 workstations is WORKED.

However, since that one time, I canot get connected and keep getting the error VBScript: Remote Desktop Disconnected

I haven't changed any setting on the SBS, workstation, static ip.

Any ideas?
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Question by:cedarstone
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9 Comments
 
LVL 77

Expert Comment

by:Rob Williams
ID: 17161133
Is this connecting with Remote Desktop, or using Remote Web Workplace with SBS, by connecting to https://sbs.yourdomain.com/remote ?
If the latter, I find when RWW times out after about 20 minutes of no activity, you will get the VB error due to the disconnected service using the Active X component.
Is the case with your issue?
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Author Comment

by:cedarstone
ID: 17168060
I connect through a free statice DNS provider (dyndns.com). I can see the server and 2 workstations as well as read emails on the server but when I try to connect to either of the workstations or server, I get the error.
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LVL 77

Expert Comment

by:Rob Williams
ID: 17173017
Are you connecting as a domain administrator or as a user? If the latter you need to be added to the appropriate groups. If possible test as a domain admin, which has access to server and desktops by default. Simple users can access their e-mail and see the desktop options but only access if permissions had been granted.
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Author Comment

by:cedarstone
ID: 17195568
Connecting as the admnistrator.
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LVL 77

Expert Comment

by:Rob Williams
ID: 17198284
Very odd.
SBS by default will enable the firewalls on the workstations. I believe it has a built-in exception for remote desktop, but you might want to verify that.
Also, can you connect to those same desktops using the remote desktop client from the same LAN?
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Author Comment

by:cedarstone
ID: 17219339
Yes. I can Remote connect from the server to the desktops and wireless from a laptop to both the server and desktops.
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LVL 77

Accepted Solution

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Rob Williams earned 300 total points
ID: 17223011
As asked above are you connecting using the RWW (remote web workplace) SBS site, when connecting from off site;  https://sbsname.domain.abc/remote  ?  or using the remote desktop client ? If the problem exists with RWW, I would recommend installing all windows updates on the server, and then re-running the CEICW  (Configure E-mail and Internet Connection Wizard), by choosing connect to the Internet on the Internet and E-mail section of the Server Management console. CEICW will often repair problems and might be necessary with the VB error.
Sorry, I don't have much more to offer. You might want to put a pointer question in the SBS topic area.
http://www.experts-exchange.com/Operating_Systems/SBS_Small_Business_Server/
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Author Comment

by:cedarstone
ID: 17252788
Just installed a static ip address. Now for some reason it will work if I use the ip address xx.xx.xxx.xxx but if I use the name it doesn't work. Oh well, atleast I can now connect. Thanks for your advise.
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LVL 77

Expert Comment

by:Rob Williams
ID: 17253737
Thanks cedarstone.
If not connecting by name it is likely a DNS issue. Still not sure how you are connecting RWW, or RD, or is there a VPN involved, but if you wish to pursue let me know and we can try to get name resolution working.
Cheers !
--Rob
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