asked on

VBScript: Remote Desktop Disconnected

We have a small business and purchased a Dell Poweredge server running SBS 2003. I had Geek Squad config Remote Access via a statice IP address provided by a DNS. The first time I connected to the server and 2 workstations is WORKED.

However, since that one time, I canot get connected and keep getting the error VBScript: Remote Desktop Disconnected

I haven't changed any setting on the SBS, workstation, static ip.

Any ideas?

Rob Williams

Is this connecting with Remote Desktop, or using Remote Web Workplace with SBS, by connecting to https://sbs.yourdomain.com/remote ?
If the latter, I find when RWW times out after about 20 minutes of no activity, you will get the VB error due to the disconnected service using the Active X component.
Is the case with your issue?

cedarstone

ASKER

I connect through a free statice DNS provider (dyndns.com). I can see the server and 2 workstations as well as read emails on the server but when I try to connect to either of the workstations or server, I get the error.

Rob Williams

Are you connecting as a domain administrator or as a user? If the latter you need to be added to the appropriate groups. If possible test as a domain admin, which has access to server and desktops by default. Simple users can access their e-mail and see the desktop options but only access if permissions had been granted.

cedarstone

ASKER

Connecting as the admnistrator.

Rob Williams

Very odd.
SBS by default will enable the firewalls on the workstations. I believe it has a built-in exception for remote desktop, but you might want to verify that.
Also, can you connect to those same desktops using the remote desktop client from the same LAN?

cedarstone

ASKER

Yes. I can Remote connect from the server to the desktops and wireless from a laptop to both the server and desktops.

ASKER CERTIFIED SOLUTION

Rob Williams

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

cedarstone

ASKER

Just installed a static ip address. Now for some reason it will work if I use the ip address xx.xx.xxx.xxx but if I use the name it doesn't work. Oh well, atleast I can now connect. Thanks for your advise.

Rob Williams

Thanks cedarstone.
If not connecting by name it is likely a DNS issue. Still not sure how you are connecting RWW, or RD, or is there a VPN involved, but if you wish to pursue let me know and we can try to get name resolution working.
Cheers !
--Rob