• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 455
  • Last Modified:

Outlook issue with Citrix users

After yesterday's power outages, I have some users cannot get in to Outlook at all, others can get in, but when they try to send a new Email it states the address can’t be found.

Any idea why and how to fix this issue?


  • 2
2 Solutions
Scott AndersonPrincipal Support EngineerCommented:
How is your Outlook/Mail environment configured?  If you are using .psts, they may have gotten corrupted when the server went down.  Same goes with your mail store if you are using an Exchange server...  A little more info on your environment would be helpful (pop/exchange connector, etc...).

Take a look at these:
http://office.microsoft.com/en-us/assistance/ha010563001033.aspx  (repair .ost/.pst files in Outlook)
http://support.microsoft.com/Default.aspx?kbid=893083  (Links to problem resolutions in Exchange InfoStore)

Good luck,
gl056191Author Commented:
We are on Exchange 2000 with Outlook 2003 Client.
Well, apparantly our Citrix guy had responded to this issue as well:

If power is dropped on a Wyse terminal and Outlook is open, the Flex profile
for that user may get corrupted.  When the user logs back in, their Outlook does
not run properly.  Various items can be missing or an error message can appear.

The fix is to run the OutlookProfile.cmd script which resets the profile and the
users mailbox will start correctly.  This script file is intended to fix one session
at a time as needed, and not designed to be run globally.  

What is the "Flex profile"?  Is the OutlookProfile.cmd a general script?


Scott AndersonPrincipal Support EngineerCommented:
Flex Profile is a TS/Citrix add-in (freebie, from what I can tell) as an alternative way of doing roaming profiles & logon/logoff events vs. scripting them in AD.

Article/Ad on BrianMadden.com re: Release of v.5.0:

I'm not familiar with the OutlookProfile.cmd script that you've referenced, so I'm not much help there... might be packaged with Flex Profile?  For funsies, you could search your server for the file and see if it's in there...

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now