Can't See Dongle on New System
Posted on 2006-07-20
I have a Dell Poweredge 2400 running NT 4.0 Server SP6.
The system runs a hotel software management application called FidelioXpress which is authenticated by a Sentinel Superpro Parallel Port Dongle.
I know for certain the the Dongle serial key is 16200 (verified by FidelioXpress tech support).
When I install the application on a new XP workstation with the Dongle attached, the Resource Monitor (which lists the serial key #) displays:
"Key Missing or Invalid - Serial Key # 16192"
I've tried ghosting the old SCSI hard drive to an ATA and booting it up in the new computer... still recieve the same message where it's looking for 16192...
How do I get the new system (Dell Dimension 2400) to authenticate with the Dongle?