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I receive the message "Item no longer exists. The item you are attempting to access may have been deleted or moved." when trying to access OMA.

Posted on 2006-07-20
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Last Modified: 2008-02-07
I am testing Outlook Mobile Access on a Windows Server 2003 Small Business Server with no service packs installed for Exchange 2003. This will be used on a Motorola Q phone, however I use the following address in Internet Explorer for testing:

http://mail.domain.com/oma

When I log in to this address above (using the correct domain, obviously) as the domain adminstrator I get to a page that says my device is not supported (which is fine because I'm using IE which is not a mobile device), at that page I click OK and then the regular OMA page comes up (Inbox (#items), Calendar, Contacts, Tasks, etc.) just fine.

The problem is when I try to log in to the same page as any other domain user.  Instead of going to the "device unsupported" page, the following page loads:

Item no longer exists. The item you are attempting to access may have been deleted or moved.
Home

(where "Home" is a Javascript link that takes you nowhere).

I'm not using MSFP or SSL.  The fact that it only works for administrator seems to suggest a permissions problem, but Outlook Web Access works just fine for every user. I checked the "Exchange Features" tab in SBS' System Manager, but each one had all Mobile Device features Enabled.

Let me know if I can provide any more info on the setup of the server!
~Tony
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Question by:PdxNet
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Expert Comment

by:Sembee
ID: 17157800
Have you enabled all the options in ESM, Global Settings, Mobile Services? I tend to enable everything, then you don't have to worry about supported and none supported devices.

Simon.
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Author Comment

by:PdxNet
ID: 17220043
Thanks for your suggestion, Simon. All Mobile Services options were enabled.

A co-worker of mine fixed the problem, though. Oddly enough, he typed the exact error message in Google, found a site I had missed, followed the instructions and it worked just fine. Here's the site:


http://www.eggheadcafe.com/ng/microsoft.public.exchange.mobility/post177274.asp

(The solution is near the bottom).

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Accepted Solution

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ee_ai_construct earned 0 total points
ID: 17399065
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ee ai construct, community support moderator
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