SATA HD not recognised in Win XP SP2

Western Digital WD250JS 250Gb HD shown in bootup display screen but not found in WinXP SP2

Ran Data Lifeguard Tools from WD to install drive however it cannot find the drive.

Device manager has no entry in hard drives section (other than the IDE windows HD) or for sata or scsii devices
 
Initially I had to add jumper to WD250JS HD as the Asus A8V-E Delux m/board does not enable SATA 2 so the drive had to be throttled to 150mb/s sata 1 standard. (this info from WD website)

Any suggestions guys?

hardware etc:

AMD Athlon 64 bit 3000+ processor
Asus A8V-E Delux m/board (southbridge VIA VT8237R chipset the problem with SATA 2)
2GB generic ram
x1  WD250JB IDE HD (windows drive recognised)

Win XP Professional 2002 SP2 op sys
 
graham_qceAsked:
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Gary CaseConnect With a Mentor RetiredCommented:
Did you install the SATA drivers for your motherboard in XP?
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nobusConnect With a Mentor Commented:
did you try other SATA connectors and cables ?
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nobusConnect With a Mentor Commented:
and you have connected the drive to the normal sata connector, not to the raid section?
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graham_qceAuthor Commented:
asus drivers installed when xp installed
tried the other brand new cables and sata socket
normal sata socket used not raid
wd hd installation software Data Lifeguard Tools used
when booting the Sata master drive shown on screen so bios must "see" it
in windows no drive found
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nobusConnect With a Mentor Commented:
and in disk management?
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mcp_jonConnect With a Mentor Commented:
When you installed the System, you did it on The SATA on on the ATA ??

If you did it on the SATA, have you loaded the SATA Drivers, by pressing the F6 key in the Setup Console, right on the start . . .

Best Regards !
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mcp_jonConnect With a Mentor Commented:
" asus drivers installed when xp installed "

Installed where ??

Because if Windows installs on the disk, then he MUST see it, in order to work . . . So I say :)

Best Regards !
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Gary CaseRetiredCommented:
"... other than the IDE windows HD ..." ==>  XP is installed on the IDE drive ("... the IDE windows HD ...")
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nobusCommented:
try booting from  a knoppix cd and check if it finds your drive :

www.knoppix.org
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graham_qceAuthor Commented:
There appears some confusion as to where the operating system is installed

The Windows XP Prof SP2 operating system is installled on the original IDE drive WD250JB IDE HD (windows drive recognised)

The NEWLY INSTALLED SATA drive Western Digital WD250JS 250Gb HD is shown in bootup display screen but not recognised in windows or more importantly in the WD HD installation software Data Lifeguard Tools (windows version) it cannot find the drive.

Disk management also does not "see" this SATA drive
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graham_qceAuthor Commented:
"nobus" asks:

did you try other SATA connectors and cables ? YES

and you have connected the drive to the normal sata connector, not to the raid section? YES

and in disk management?  DOES THIS MEAN IS IT "SEEN" IN DISK MANAGEMENT? If so no.

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nobusCommented:
did you try the knoppix cd yet?
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Gary CaseRetiredCommented:
I think your question was fairly clear about XP being on the IDE drive.   Is the SATA channel enabled in the BIOS?

... by the way, there is NO reason to run Data Lifeguard.   It does nothing you can't do in Disk Management.
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graham_qceAuthor Commented:
SATA set to IDE in BIOS
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Gary CaseRetiredCommented:
If you're using the SATA power connector, try switching to a molex connector.   I've seen cases where this drive was more reliably detected with the legacy power connection.
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nobusCommented:
What does this mean ?    >>  SATA set to IDE in BIOS  <<
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Gary CaseRetiredCommented:
nobus -- that's a fairly common setting;  SATA controller can be set to RAID or to IDE, which simply means it "looks" like a single IDE drive to the system.
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nobusCommented:
Ok - got it now!
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graham_qceAuthor Commented:
I haven't yet solved this problem but thank you all for trying to help
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