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Shared files on mapped drive keep disappearing.

Posted on 2006-07-21
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Last Modified: 2012-05-05
I have a customer that keeps calling about a shared drive she is mapped to. All files, but not folders, keep disapearing. The customer will then disconnect from the shared drive and remap to it again - same location, same drive letter. All files that disappeared before are now being displayed again. An error within the event viewer reads to restart the system to clean up the cache.  This has been done many times, which does not solve the issue.

A new email profile has been created with the same results also... any assistance is greatly appreciated.

Event Type:      Error
Event Source:      Offline Files
Event Category:      None
Event ID:      5
Date:            7/12/2006
Time:            6:13:42 PM
User:            N/A
Computer:      xxx
Description:
A portion of the Offline Files cache has become corrupted.  Restart the computer to clean up the cache.
Data:

The event viewer displays the following:
Event Type:      Warning
Event Source:      Outlook
Event Category:      None
Event ID:      25
Date:            7/20/2006
Time:            4:44:40 PM
User:            N/A
Computer:      xxx
Description:
Unable to update public free/busy data.
Data:

Event Type:      Warning
Event Source:      Outlook
Event Category:      None
Event ID:      25
Date:            7/20/2006
Time:            4:15:05 PM
User:            N/A
Computer:      xxx
Description:
There was a problem reading one or more of your reminders. Some reminders may not appear. Network problems are preventing connection to the Microsoft Exchange Server computer.
Data:

Event Type:      Warning
Event Source:      Outlook
Event Category:      None
Event ID:      25
Date:            7/20/2006
Time:            12:07:59 PM
User:            N/A
Computer:      xxx
Description:
Can't move the items. The set of folders could not be opened. Network problems are preventing connection to the Microsoft Exchange Server computer.
Data:







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Question by:phonemate
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3 Comments
 
LVL 8

Accepted Solution

by:
hiteshgupta1 earned 500 total points
ID: 17152581
Try following

1) Enable (enabled by default) offline file support on the client under Folder options -> Offline files and is available only on Windows XP and above

2)Install the latest service pack at client


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Author Comment

by:phonemate
ID: 17153351
I ended up disabling offline file support as it was not needed and reinstating the local security policies; all updates are pushed automatically. Thank you for the direction you pointed too... Cheers!!
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LVL 8

Expert Comment

by:hiteshgupta1
ID: 17165324
Glad to be helpful

Thanks!
Hitesh
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