Restrict Users From Changing Their Own Calendars or Alert Someone When They Do

I have a client who is looking for a solution for scheduling their techs in the field. The techs have notebooks and would be loggin in from hotels or customer sites. I was thinking that Exchange would be a perfect application for this, but they have one requirement I don't know how to meet:
One person in the office is responsible for scheduling the techs, but the techs can sometimes run into an issue where they have to stay at a site longer than originally scheduled. They don't want the techs to be able to overbook themselves or mess up the schedule.
I can think of three ways to accomplish this:
1. Don't allow the techs to change their own calendars: This would require them to inform the dispatcher when they needed something changed.
2. Allow the techs to change their own calendars, but disallow them from putting two things on the calendar at the same time. (This would be problematic as you sometimes need to have two calendar items overlapping.)
3. Allow the techs to change their calendars, but automatically send an alert to the dispatcher when they do.

I think option 3 is best, but I don't know how to accomplish any of these in Exchange. There is probably another way to avoid conflicts that I haven't thought of yet. Or maybe there is another product out there that does exactly what we need.

Can anyone help me out?
Susu306Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

 
SembeeCommented:
Microsoft work on the basis that a mailbox owner has full control over their own mailbox contents. There is nothing that an administrator can do to change that. You cannot restrict or control what a user can do with their mailbox.

The only way you would be able to do deploy this is for the email to be stored in separate accounts and the user's real account to have limited permissions. You can limit or control a third party as much as possible.

I haven't seen anything that alerts when something is changed. That isn't to say that it doesn't exist, but I have seen anything.

Simon.
0

Experts Exchange Solution brought to you by ConnectWise

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
 
bilbusCommented:
you could setup a calender in Public folders, and give each tech their own (or shared) and make it read only.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.