Exchange 2003 Distribution List Question

Good day.

All clients use Outlook 2003 and our Exchange server is 2003.

I made an entry into the Global Address Lists named, "AMR" which has a filter rule.  The filter rule examines the company within each user.  If it starts with "AMR", the user should be included.  Upon previewing the list, all of the users are displayed.

Unfortunately, two of the users are not being displayed on the Outlook clients.  I have changed cached modes and that doesn't fix the issue.  I have rebooted Outlook and the client machines - but that didn't fix it either.

In addition, within Exchange Server, i rebuilt the Offline Address Lists (the default one).  this didn't fix it either.

Please help!

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freezingHotAsked:
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ryangormanConnect With a Mentor Commented:
How many Global Address Lists do you have? It seems that you have created an additional Global Address List. You *may* have more than one, each filtering different objects, but users will only use the first one that they have permission to view. It is more normal, in a non-hosted environment, to use the GAL called "Default Global Address List" and to create any additional filtered lists in "All Address Lists".
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ryangormanCommented:
Are the two users hidden from the address book?

Run Active Directory Users and Computer, select the user, display their properties, Exchange Advanced tab, untick Hide from Exchange address lists?
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freezingHotAuthor Commented:
unfortunately, no, there is no check mark present.
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