Out of the Office not activated

Posted on 2006-07-21
Last Modified: 2010-03-06

I tried several times yesterday to activate the Out of the Office for one employee thru OWA and directly in Outlook and didn't work.

The employee left the company and I disabled his account for a day or two. Then I enabled it again and disabled the OWA.

I tried activating the Oout of the Office by creating a profile in my outlook, accesing his account and going into options... Since that didn't work, I activated OWA, went in and tried... nothing.

What I am doing wrong ?  What it is not being activated ?  I tried sending emails from a Yahoo account but I still don't receive a message back.

I have the domain administrator password.

Question by:rgomez101
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LVL 22

Expert Comment

ID: 17154959
does out of office work internally?
LVL 22

Expert Comment

ID: 17155101
If it works internally, in the ESM go to global settings, internet message formats, properties, advanced, check 'allow out of office responses'.

Author Comment

ID: 17155582
No, it doesn't work internally.

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LVL 22

Accepted Solution

kristinaw earned 300 total points
ID: 17155858
i'm assuming out of office works for others?

ok, there are a number of things you can try, what else have you tried thus far?
*create a new profile on a machine, set up this user, run outlook /cleanrules, try again
*change/delete the smtp address on the affected user
*set up a new user, assign the old users smtp address
*retry your out of office with the new user


Author Comment

ID: 17156134
Ok let me try those and'll get back to you.


Author Comment

ID: 17156247
I tried the first one and didn't work. I won't be able to try the next three because management wants to keep the account open and without any Out of the Office.

I will award you the points as your answer was very good.



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