Solved

Nomad Creative zen  xtra MP3 Player won't install.

Posted on 2006-07-21
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Last Modified: 2013-12-27
Bought this one second hand recently, installed the software as per manual but my computer (xp professional) but the computer just does not recognize the player: In device manager it says Nomad Jukebox Xtra with the big yellow question mark.
Inserted the cd, and tried to search for drivers no luck - whatever I try to install the driver - it keep saying cannot install driver.
Tried on my friends computer and it worked - seems that it uses C:\WINDOWS\System32\Drivers\wpdusb.sys - so copied this file over but it does not recognize this as a driver.
Any ideas?
I am out of any ideas  and pulling my hair out - hence 500 points!
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Question by:yellow1234
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8 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 17159171
is your friends pc on the same software level? sp 2?
otherwise, try running sfc /scannow from the run box,
or try a repair install  :  http://www.michaelstevenstech.com/XPrepairinstall.htm      
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Author Comment

by:yellow1234
ID: 17166100
Sorry for delay...
I don't think a reinstall would help, my copy of Windows XP is only a few weeks old...

In the meantime I got it so far that my computer recognizes the player as a Windows Portable device - I had to upgrade to Windows Media Plaer 10.

So can now drag-and-drop files. However cannot connect still with the player using the Creative Software (Nomad Organiser).  Suppose I ve got better chances  to find the answer on a specific forum.

Thanks for your time.
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LVL 92

Expert Comment

by:nobus
ID: 17166650
>>  seems that it uses C:\WINDOWS\System32\Drivers\wpdusb.sys - so copied this file over but it does not recognize this as a driver.    << this indicates this is not the right driver file.
  did you try this one ?

http://drivers.softpedia.com/progDownload/Creative-Nomad-Jukebox-Zen-Xtra-Download-2405.html
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Author Comment

by:yellow1234
ID: 17177699
yep - tried that one - No luck.
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LVL 92

Expert Comment

by:nobus
ID: 17177771
maybe a bad player; try to test it on another PC to be sure
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Author Comment

by:yellow1234
ID: 17334928
For all who run inot the same problems: it appeared that the software installed on the Zen Creative only works with if your computer has Windows Media Player 10 installed.  Thanks for those who took the efort to reply.
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CetusMOD earned 0 total points
ID: 17347330
PAQed with points refunded (500)

CetusMOD
Community Support Moderator
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