Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Blackberry Folder Redirection and Reconciliation

Posted on 2006-07-21
Medium Priority
Last Modified: 2010-10-05
OK.  Bear with me here:  
I have a BB 7290 running with BES 4.0.  Back in January I asked this question:

and got some great advice from JConchie on how to stop my blackberry "sent items" from getting full.  The solution was to create another folder in Outlook called "Filed Sent Items" and moving sent items to the folder.

Well, i tried that and i have NEVER been able to get it to work right:  no matter what, when i move the emails from "sent items" to "filed sent items" the blackberry reconciles with the desktop and creates a "filed sent items" folder on the blackberry and puts the files in it.

I was thinking that it was a redirection problem and i asked this question:

I got some great advice from a couple experts.  However, the blackberry STILL will not stop mimicing the desktop when i move these sent items!

Question by:pvmatt
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2

Expert Comment

ID: 17162625
I'm surprised the folder redirection doesn't work. Did you check that your changes were actually saved?

In Outlook you could try making sure "filed sent items" folder was in a local PST file rather than on the Exchange server, but this may not be what you want from an Exchange/Outlook perspective. The BB should not sync with folders in a local PST file - but neither will Exchange.

Author Comment

ID: 17163608
Thanks for the input.  I did check and the changes were saved:  for example, if I uncheck "inbox", emails are no longer forwarded to the inbox.  However, it still continues to sync the "moves".

I agree about the PST file, but i *really* want to avoid that solution b/c i dont want to move email on the local machine.


Expert Comment

ID: 17166391
Actually, in one of your original questions you said "What will happen if i completely fill the sent items?"

When the BB memory fills up it should automatically start purging the oldest mails WITHOUT removing them from the Exchange server. So you might want to reconsider avoiding syncing sent mails - as to do so removes your 'email audit trail' from your BB. Leaving them syncing and taking up space should just mean that only the more recent mails (send and received) are on your BB at anyone time.
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.


Author Comment

ID: 17168725
WibblyW- that is great to know!  I still would like to get this sync issue fixed though.
LVL 26

Expert Comment

by:Gary Cutri
ID: 17181489
On your Blackberry device you shouldn't have to worry about your sent items becoming full as the device should clear old email ever 30 day from the device only (by default).  I send approx 50 to 60 email per day and never have any issues.  Depending how you set your mail redirection you can go to the BES or Desktop manager and just make sure your "Filed Sent Items" isn’t selected for redirection.


Author Comment

ID: 17181521
Thanks for the input Garycutri-  but that is the problem:  "Filed Sent Items" ISN'T selected but it STILL redirects!!
LVL 26

Accepted Solution

Gary Cutri earned 2000 total points
ID: 17181920
On your device do the following:

1. Got to Messages
2. Go to Options
3. Select Email Settings
4. Click the Trackwheel and select Folder Redirection.
5. Untick everything
5. Exit and Save
6. Go back into Email settings, Folder Redirection and only select the folders you want redirect.

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When a user’s mailbox is first created and his Blackberry account enabled how do we provision the device and what happens in the background? Stage 1 – Activation The user of the BlackBerry device types the email address and activation password i…
I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

660 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question