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No sound -- problem installing audio driver

I have a Dell Dimension 8400.   From out of the blue, my sound stopped working.  Shortly after this, I started getting an error message when I booted up the computer.  The message is a "Found New Hardware" wizard for a Multimedia Audio Controller.  Despite my best efforts, I can't seem to get the wizard to find the correct audio driver -- the wizard always ends with the message that the hardware could not be installed because the wizard could not find the necessary software.  I have tried directing the wizard to the driver CD that came with my Dell but that didn't work.  On my own, I installed the audio drivers that came on my Dell CD and that also does not work.  I also downloaded the most up-to-date drivers from the Dell website, but did not work.  When I open Device Manager, under Other Devices, there is a yellow question mark next to Multimedia Audio Controller (two entries), PCI Input Device, and PCI Modem.

My audio device is ADI 198x Integrated Audio.

It seems as if my computer is detecting the audio device but not letting me install the drivers.
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myepiphany
Asked:
myepiphany
1 Solution
 
Sam CohenConsultant to Digital/DeveloperCommented:
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Sam CohenConsultant to Digital/DeveloperCommented:
ok, didnt finish reading your question thefirst time:

try this, when xp asks you audio driver , point it to the folder or cd where your audio driver is, also install your modem drv
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Sam CohenConsultant to Digital/DeveloperCommented:
you sound driver could be conflicting with something else, make sure you check that
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BolingCommented:
Possible that the onboard sound is faulty.  May be less trouble to install cheap sound card ($19.95 at CompUsa) and disable onboard sound.
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phototropicCommented:
Try this first:

start - all programs - accessories - system tools - system information
Click on "components", click on "problem devices".
The audio controller will be there, with "drivers not installed" or somesuch next to it.
Look for the Vendor and Device numbers (two 4 digit numbers in the first line)
These will identify your hardware. Look up these numbers here:

http://www.pcidatabase.com/

Identify the device and/or the chip number, then download drivers from the manufacturer's web site.
Or try a driver database. Driverguide is good:

http://www.driverguide.com/

Good luck!
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Sam CohenConsultant to Digital/DeveloperCommented:
check you event viewer for errors on date the problem started
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myepiphanyAuthor Commented:
It turns out Dell.com was giving me the wrong information about my audio device.  Using phototropic's method and pcidatabase.com, I found out I actually have a Creative SB Audigy Z2 (even though Dell's driver CD and its support website told me otherwise), so I went to Creative's site and downloaded the right drivers.  The sound works fine now.  Thank you.
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Sam CohenConsultant to Digital/DeveloperCommented:
the link i gave you to dell website has the creative driver also. why dint you try to dl it?
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