Solved

No sound -- problem installing audio driver

Posted on 2006-07-22
8
4,609 Views
Last Modified: 2010-12-28
I have a Dell Dimension 8400.   From out of the blue, my sound stopped working.  Shortly after this, I started getting an error message when I booted up the computer.  The message is a "Found New Hardware" wizard for a Multimedia Audio Controller.  Despite my best efforts, I can't seem to get the wizard to find the correct audio driver -- the wizard always ends with the message that the hardware could not be installed because the wizard could not find the necessary software.  I have tried directing the wizard to the driver CD that came with my Dell but that didn't work.  On my own, I installed the audio drivers that came on my Dell CD and that also does not work.  I also downloaded the most up-to-date drivers from the Dell website, but did not work.  When I open Device Manager, under Other Devices, there is a yellow question mark next to Multimedia Audio Controller (two entries), PCI Input Device, and PCI Modem.

My audio device is ADI 198x Integrated Audio.

It seems as if my computer is detecting the audio device but not letting me install the drivers.
0
Comment
Question by:myepiphany
8 Comments
 
LVL 8

Expert Comment

by:Sam Cohen
ID: 17160990
0
 
LVL 8

Expert Comment

by:Sam Cohen
ID: 17161012
ok, didnt finish reading your question thefirst time:

try this, when xp asks you audio driver , point it to the folder or cd where your audio driver is, also install your modem drv
0
 
LVL 8

Expert Comment

by:Sam Cohen
ID: 17161020
you sound driver could be conflicting with something else, make sure you check that
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 3

Expert Comment

by:Boling
ID: 17161150
Possible that the onboard sound is faulty.  May be less trouble to install cheap sound card ($19.95 at CompUsa) and disable onboard sound.
0
 
LVL 23

Accepted Solution

by:
phototropic earned 500 total points
ID: 17161269
Try this first:

start - all programs - accessories - system tools - system information
Click on "components", click on "problem devices".
The audio controller will be there, with "drivers not installed" or somesuch next to it.
Look for the Vendor and Device numbers (two 4 digit numbers in the first line)
These will identify your hardware. Look up these numbers here:

http://www.pcidatabase.com/

Identify the device and/or the chip number, then download drivers from the manufacturer's web site.
Or try a driver database. Driverguide is good:

http://www.driverguide.com/

Good luck!
0
 
LVL 8

Expert Comment

by:Sam Cohen
ID: 17161273
check you event viewer for errors on date the problem started
0
 

Author Comment

by:myepiphany
ID: 17161699
It turns out Dell.com was giving me the wrong information about my audio device.  Using phototropic's method and pcidatabase.com, I found out I actually have a Creative SB Audigy Z2 (even though Dell's driver CD and its support website told me otherwise), so I went to Creative's site and downloaded the right drivers.  The sound works fine now.  Thank you.
0
 
LVL 8

Expert Comment

by:Sam Cohen
ID: 17161890
the link i gave you to dell website has the creative driver also. why dint you try to dl it?
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Usb dongle for desktops to connect to wifi router 6 52
Window Login & Logout, Active Directory 7 199
Clickfree HD 7 114
PC Build 11 172
Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question