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Iomega USB REV drive not recognized under PC DOS

I customarily back up my hard drive to an Iomega USB REV drive every week, using an application called Norton Ghost for REV.  This software is apparently no longer supported by Iomega or Symantec.  

As of yesterday, the REV drive is no longer detected when booting from the Ghost for REV floppy disk.  The REV drive is still detected under Windows 2000, and has drag-and-drop functionality.  

When I connect this REV drive to another computer (with an identical motherboard) and use the same floppy boot disk, the drive is detected normally.  I have tried substituting other PCI USB adapter cards, always with the same result.

Assistance troubleshooting this problem would be much appreciated.
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ddantes
Asked:
ddantes
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1 Solution
 
rindiCommented:
Look for an old PC which has builtin USB1 ports, and try it there.
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ddantesAuthor Commented:
Rindi:  Thank you for your comment.  I think I have a USB1 PCI card I could try.  What is your theory as to the cause of the failure?
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rindiCommented:
Ghost only has very limited USB support, and when anything works at all USB1 is more likely to.
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nobusCommented:
if you are using ghost2003, did you run the live update?
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ddantesAuthor Commented:
I am using a program called Norton Ghost for REV.  It is designed to use USB2.  It has been working fine with USB2 for a couple of years.  The problem developed around the time I replaced the CPU on my motherboard.  The REV drive is recognized fine using a USB2 connection under Windows 2000.  But the drive is no longer detected under DOS, which is the mode I use for making a Ghost clone of my drive.  Norton Ghost for REV does not seem to be supported by either Iomega or Symantec anymore.
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nobusCommented:
i would contact iomega with your problem, they should be able to help :

https://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid=14408
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ddantesAuthor Commented:
Iomega referred me to an article at
https://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid=15444

I followed each step in the article, but the problem has not been resolved.
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nobusCommented:
since it works on another system, i would  :
-try to set the OS back to the state before the problem
-run sfc from the run box
-run a repair install
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ddantesAuthor Commented:
I tried restoring the system to its previoius state, but no benefit.  I used the Windows 2000 CD-ROM to run a repair on the Windows installation. I also tried creating an MS-DOS REV boot disk instead of using PC DOS.  The drive is still not recognized.  I tried replacing the USB cable, the USB adapter card, the motherboard and CPU, all with the same result.  
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nobusCommented:
can you put in another disk, and do a new install on it for testing?
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ddantesAuthor Commented:
Are you asking me to replace the hard drive or the Iomega REV disk?
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nobusCommented:
the hard drive; it can be a windows problem.
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ddantesAuthor Commented:
Before I do that,  I would like to make sure you understand the problem happens under DOS, not under Windows.  The REV drive is recognized fine under Windows, but I cannot create a Ghost image of my hard drive with Windows running. The Ghost image must be created under DOS.

 Under DOS, the USB adapter in the REV drive is no longer recognized (as of a week ago).  I am not clear how re-installing Windows on a new hard drive would address this.
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nobusCommented:
My goal was this : since Ghost starts from windows, it will take some programs and drivers with it, in order to get the DOS session done. If it takes a corrupt program or drivers, you have such a problem.
i am not sure it will work, but imho worth trying.
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ddantesAuthor Commented:
 
I just found  an application which can create a disc image on the REV drive without the use of DOS USB drivers.  The other program is R-Disk Image version 3.0.   Although the program vendor does not list REV drives as supported (and the REV manufacturer does not list the software as compatible), I created and restored an image of my hard drive successfully.  The image is created while running Windows normally, and restored by booting into Windows with a modified user interface.

I am going to give up on using PC DOS with this REV drive, and ask that this question be withdrawn.  Thank you for your good efforts.
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nobusCommented:
agreed
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