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Windows XP SP2 / HP Printer Problem (Win32 error code returned by the print processor: 63 (0x3f))

Posted on 2006-07-23
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Last Modified: 2008-01-09
This is a Dell Dimension 2100 computer with a USB local printer attached, HP PSC 950.  On occasion the user's print job does not print.  The user says that the printer's screen says "warming up".  In the event viewer I'm finding the following corresponding error:

The Document <Document Name> owned by <User> failed to print. Win32 error code returned by the print processor: 63 (0x3f)

This behavoir has been going on for a long time but the user reports that it "seems to be worse".  The computer now has SP2 installed and the printer has been uninstalled and reinstalled using the most recent drivers.  This computer is not used on a network and is not connected to the internet.  I do have some of the network services disabled, but this behavior was exhibited before I disabled those, and has not gotten worse since I disabled them.

Other than buying a new printer, how could one further troubleshoot this issue?
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Question by:HKComputer
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by:Ryan_R
ID: 17164491
just in case you do buy a new printer, get a Canon - work fine and their catridges are heaps cheaper
other than that post your error code into Google and see what comes up
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by:HKComputer
ID: 17164981
I've googled this for hours and the results are just Win2K and Win Server problems.  They seem to only apply to networked printers.
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by:d_may
ID: 17165054
go in and make sure that you do not have the share this printer on my network enabled. uncheck the radio button that has something to do with sharing your printer.
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by:HKComputer
ID: 17165086
I think file sharing is not turned on and the NetBIOS service is disabled.  I'll check it to be sure, but I think it's a not an issue.
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by:bbrunning
ID: 17165127
The printer is an all in one. They die after about a year and the model you have is discontinued. It's probably a hardware failure and those are not worth trying to repair.
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by:Sam Cohen
ID: 17167569
2 ways :
either  go to strat>printers & faxes  look for your printer , rightclick  and go to properties. then "ports" see what port the printer is assign to , should be usb or DOT_????.


or-

goe control panel , remove program, go to hp.com and dl new driver software, ***unplug printer first, then load software and wait until it tells u to plug up your printer.



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by:HKComputer
ID: 17167856
I already did your second suggestion.  Here is how I troubleshot this one:

The computer did not have SP2 installed.  I unplugged the printer and then installed SP2.

Next I ran the latest driver software installer program which removed the original drivers and then installed the latest software.  I plugged in the USB cable when I was asked to.

The bad behavior continues.

I think I'm going to buy a new Brother 420CN for this customer.  I appreciate the comment about using Canon instead.  In this particular case, I need a printer that's compact, loads paper in the front and spits it out in the front.  The customer has a very small work area and has the machine placed where the backend is not accessable.  Brother does seem to have a problem with their ink cartridges where the black doesn't work if one of the color cartridges is empty and vice versa.  Other than that, it seems there are not near as many complaints about the Brothers, compared to the HP's.  Specifically, the HP's tend to take more ink, charge a lot of money for their ink, and, as I have already experienced, they have quite a few software issues.  I think some of the software issues are due to their bloated driver packages (166 MB for a PSC 2210).

I'm going to request this question be closed and refunded just shortly here.  But I'd appreciate any feed back on Brother vs. HP vs. the competition.  I'm looking specifically at multi-functions with built-in fax.
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by:Ryan_R
ID: 17173232
yes, HP printers are pretty crap in my books, smae with Lexmarks in my exp. Never heard anything bad Brother (never heard anything period)
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by:bbrunning
ID: 17173269
Brothers are 10 times worse than HP's, it's the software that comes with hp that sucks. All in ones are crap...period, no matter what type.

Stick with Canon or HP but don't use a brother....they have soo many issues it's sick.
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by:Ryan_R
ID: 17173281
there you go, it's unaminous (EE needs a spell checker i think)
go for a Canon - just need to find one with the right physical specs (ie hight, width, etc)
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by:bbrunning
ID: 17173357
unanimous =)
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by:HKComputer
ID: 17175012
End my graphics-guru-friend says to go Epson.  His claim is that Epson's ink is not all that expensive and it's the brightest ink and truest color.

Now, go ahead a shoot me.  I bought a Brother MFC 420CN.  Before I read the "unanimous" posts.

I installed the machine and had everything working real sweet.  The owner came home last night and tried to print something and all he got was errors.  I stopped in later in the evening and found that the printer existed in "printers and faxes" and it showed "ready" with 0 jobs.  But the monitor in the system tray reported that there was no device connected.  There was an error registered in the event log, different than the one I first posted about.  I didn't write down the details of it, but in essence, there was some kind of connectivity problem.

I'm beginning to think that he's having motherboard and/or USB problems.  In an effort to keep him running and to troubleshoot the problem, I installed a new, shorter USB cable, (he had a 10 footer which shouldn't cause problems), and I also installed a powered USB hub.  We won't know if this worked for a few days.  The printer was working when I left again.
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by:HKComputer
ID: 17175020
Ryan_R and bbrunning,

Personally, I hate toolbars, but Google toolbar comes with a spell checker.
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by:bbrunning
ID: 17175931
I don't use a toolbar, who said anything about a toolbar?
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by:HKComputer
ID: 17175948
Who said something about a spell checker!
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by:bbrunning
ID: 17175974
Who said something about anything?
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by:Ryan_R
ID: 17188622
i personally think the B-Brunning Professional Spell Checker 5000 works fine, so i won't need to go to google now  ;-)
still got a receipt for that printer???????????

OK i admit it's looking more like PC trouble - did you try inserting other USB devices - and updating the USB drivers
www.driverguide.com
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by:HKComputer
ID: 17188755
No.  The computer isn't connected to the internet and i don't have one of those fancy broadband wireless cards yet (wouldn't help if I did since they only work in 3g around here) so downloading updates and drivers is a tremendous pain.

I didn't try inserting anything else in the USB's.  If it were my own "used daily" computer it would be much easier to troubleshoot.
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by:bbrunning
ID: 17188803
LOL Ryan!

HKComputer, you could also try buying a cheap USB PCI adaptor and installing it in the system. Possibly the onboard USB is going bad. Also don't know if you've checked the event logs to see if any strange errors are coming up that may have to do with the printer or USB or even just a windows error.
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by:Ryan_R
ID: 17189104
only reason i ask is that some usb devices work and others don't in certain older pc's - usually the other way around for me
ie usb mice, keyboards, flash drives don't work but the printer does - all fine now of course
you can get USB2.0 PCI cards for about $15- $25 AUS if you go to the cheaper places (ie asian import stores)
i've seen retail stores with the same items for bout $50 - big ripoff - same with network gear
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by:HKComputer
ID: 17189418
Um, no offense, but the event log is what started this post.  Well, the printer not functioning was most of it, but you know, exaggeration is fun.

Later I did report that the computer is giving me another error in the event logs with the new printer, but I don't have the details of that error.  So, the anwer is yes, there are some strange errors.

I think a USB PCI card might be a good idea but I'm also thinking about how much an old used Dell "Dementia" 2100 with a Celeron is worth these days.  At some point here we'll stop troubleshooting a piece of junk, and that point is very close.
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by:bbrunning
ID: 17189695
Sorry, I have multiple posts open and sometimes forget exactly what was said from the beginning.

And yes an old piece of junk isn't always worth the trouble =)
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by:Ryan_R
ID: 17190486
yeah - you can get 2nd hand P4 pc's pretty cheap these days - look around on the net - they have the best prices depending where you live
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by:HKComputer
ID: 17390147
A new 6' USB cable and a Powered USB Hub fixed the communications problems.
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by:HKComputer
ID: 17390174
I've made a request to close and refund.  Any objections, let me know. Thanks -HK
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by:bbrunning
ID: 17393272
IF ya can't fix it...rig it.

Congratz on getting it working.
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