My friend has a Compaq Presario SR1318NX Windows XP system. When he boots now, he only gets to the black Pick a safe mode option screen. None of the options work. When he orginally got the system, he created Recovery disks but I have not had a chance to see what the recovery disk do (yet).
However, I am going to assume (ass u me) that Compaq has a hidden partition to reinstall the op system if necessary (i believe from some quick reading, you hit F10). If so, can you cook book it for me what you must do for the Presario Reinstall (non destructive) op system (so I can help him through the process). I am familiar with the normal reinstall (non destructive) process on standard XP systems.
That is, on a normal system reinstall, you start the reinstall and select Install (NOT REPAIR!) option. Then, when the Install option finds an exhisting XP op system, it asks you if you really want to install XP from scratch (and wipe Out everything) or do a repair (in which case it simply reinstalls op system files and leaves the Data alone.
Am I correct so far (at least as to what a normal system will ask)? And does compaq follow this standard process? Also, if he did make the recovery disks correctly, what is the proper way to run them.
It is funny (or maby not so funny), because the store where he has an extended warrenty simply told him he needs a new hard drive (easy way to get rid of doing a little reinstall/recovery work eh?).
My position is that he should try a couple of recovery/reinstall processes before giving up the ghost and getting a new hard drive. I am maxing the points because I want the directions to be very specific so that if he has another incident, he will have a good process he can revert to for recovery.
PS. Oh and before I forget and as a side bar question. He has Norton Security. He could have a complete security package (firewall, popup blocker, virus, anti spyware. etc) I have my feeling on Norton (ie., throw the cd and box and manual away after un installing it). I have also read a lot of bad press on Norton. What are your side bar comments and opinions?