Virus found in smss.dll file, Symantec cannot delete or quarantine
Posted on 2006-07-23
Hi, We are running a small office with Symantec anti-virus corporate edition on a server and 9 client machines. Yesterday during real-time scan, a virus was detected on one of the client machines running Windows 2000. Symantec doesn't give an actual name other than to say it's a "trojan".
This is driving me nuts. Symantec cannot delete or quarantine the file: it says access denied. I cannot delete the file (even after booting in safe mode). Here is the message that keeps popping up over and over:
Scan type: Realtime Protection Scan
Event: Virus Found!
Virus name: Trojan Horse
Action taken: Clean failed : Quarantine failed : Access denied
Date found: Sat Jul 22 16:47:07 2006
Please help with any info on what this virus is and how i can remove it. Thanks!!