This is a very strange problem, I am gonna do my best to describe it. Hopefully someone will be able to assist.
When this user replies / forwards an email, the text remains black. I have gone into TOOLS > OPTIONS > MAIL FORMAT > FONTS.... all the settings their are the default outlook settings. The reply / forwarding options is set to blue 10 pt. Arial. If I chage the font, size, style..... these changes apply buy not colour.
Whats even weirder, if she types text, selects the text and changes the colour, nothing happens.