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Colour problem in Outlook 2003

Posted on 2006-07-24
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Last Modified: 2010-04-08
This is a very strange problem, I am gonna do my best to describe it. Hopefully someone will be able to assist.

When this user replies / forwards an email, the text remains black. I have gone into TOOLS > OPTIONS > MAIL FORMAT > FONTS.... all the settings their are the default outlook settings. The reply / forwarding options is set to blue 10 pt. Arial. If I chage the font, size, style..... these changes apply buy not colour.

Whats even weirder, if she types text, selects the text and changes the colour, nothing happens.

Please help
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Question by:jafar54
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4 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17168774
Greetings, jafar54 !

Are you using MS Word as editor?  MS Word may be overriding the setting. Disable MS Word as editor under Mail Format tab.

Best wishes!
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LVL 1

Author Comment

by:jafar54
ID: 17173611
nope.... normal outlook html mail format. I even tried to create a new outlook profile. The user is running the complete Office 2003 suite.
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LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 17176719
jafar54,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

5. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614
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LVL 1

Author Comment

by:jafar54
ID: 17191508
I tried your suggestions..... except no5. found a easier solution...... made word her default email editor and its now working.

but thanks for the help and enjoy the points.
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