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NIS 06 errors

Posted on 2006-07-24
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Last Modified: 2012-05-05
For a short period I had Norton Internet Security 2006 installed and working on my PC.  Then, windows updates downloaded a new version of Windows Installer.  Since then NIS has not worked.

I uninstalled NIS by using Add\Remove programs and also the SymNRT removal tool as recommended by the Symantec web site.  However it will not remove one file located in the Symantec shared folder. (ccEmlPxy.dll).  I tried to remove this file manually but get the following message ‘Cannot delete CCEmlPxy.dll : Data error (Cyclic redundancy check)’.  This obviously causes a problem when trying to reinstall NIS as it can’t overwrite this file.  I get the following error

‘1310 Error writing to file C:\Program files\Common Files\Symantec shared\ccEmlPxy.dll’

Symantec’s only suggestion is to remove and reinstall, which has clearly not helped.
Microsoft recommends re registering windows installer, which has not helped.
I have tried windows repair and a few applications from the web that fix redundancy errors.  All have these have drawn a blank.  

Any suggestions???
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Question by:toddml
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3 Comments
 
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Expert Comment

by:sixpack434
ID: 17167383
If I were you I'd restart the system in safemode and delete the file. After that restart in normal mode and re-install Nortan

Because just the essential programs and files are loaded in Safe Mode, this allows us to remove files such as spyware, adware, viruses and such that cannot be removed in Normal Mode. Follow the instructions below to Start Safe Mode for your specific version of Windows.

Windows 98/Me
Restart the computer.
Just after the POST diagnostics and memory count, start pressing the F8 key
On the Startup Menu, choose Safe Mode
or you may use the System Configuration Utility Method.
While in Normal mode, Close all programs.
Click Start, Run and type MSCONFIG in the box and click OK
In the System Configuration Utility, on the General Tab, click the Advanced Button
In the Advanced Troubleshooting Settings dialog box, check Enable Startup Menu. Click OK. Click OK again when the System Configuration Utility reappears.
You will be prompted to restart the computer. Click Yes. The computer will restart in Safe mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again and uncheck "Enable Start-up Menu." under the Advanced Menu, then click OK and restart your computer
Windows 2000
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. The Windows 2000 Advanced Options Menu appears.
Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default.
Press Enter. The computer then begins to start in Safe mode.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.
Windows XP
If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.
To use the System Configuration Utility method
Close all open programs.
Click Start, Run and type MSCONFIG in the box and click OK
The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
The computer restarts in Safe mode.
Perform the troubleshooting steps for which you are using Safe Mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer
Windows as part of a multiboot system
Use this method ONLY if you have multiple operating systems installed on your computer.
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
When the Boot loader menu (list of the available operating systems) appears, use the arrow keys on the keyboard to select the version Windows what you want
Press Enter, and then immediately begin tapping the F8 key. The Windows Advanced Options menu appears.
Scroll to and select the Safe mode menu item, and then press Enter.
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Author Comment

by:toddml
ID: 17167733
Thanks for this but I have already tried removing the file in safe mode.  It still gives the same message.

Cannot delete CCEmlPxy.dll : Data error (Cyclic redundancy check)
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LVL 2

Accepted Solution

by:
sixpack434 earned 150 total points
ID: 17167946
ok, try using Nortan Disk Doctor

--Using Norton Utilities to Repair Disk Problems

Sometimes it is necessary to use software utilities like Norton Utilities to repair problems with disk drives. Software such as this will not repair hardware, or a physical problem on a hard drive, but may be used to repair problems with the directories related to where files are being stored.

The two most commonly used parts of Norton Utilities for the Macintosh are Norton Disk Doctor and Norton Speed Disk. Norton Disk Doctor checks the file directories for errors and will attempt to repair them. When using Norton Disk Doctor, it is important to boot from another disk or the Norton Disk Doctor CD so that the disk to be repaired is not in use by any program. If Norton Disk Doctor reports any major errors in its summary, then it is a good idea to run the test again because sometimes the repair of major errors will reveal additional errors that will not be repaired during the current check of the disk. It is not necessary to repeat the Media check which can be skipped, so the second and subsequent passes should go much more quickly than the first pass. Repeat the Norton Disk Doctor tests until Norton Disk Doctor reports it encountered no major errors.

Norton Speed Disk should only be run after Norton Disk Doctor has been run and does not report any major errors. Given the size of most modern computer hard drives, it may take a long time to run Speed Disk. Norton Speed Disk, unlike Norton Disk Doctor, only needs to be run once in order to defragment the hard drive.

Note that newer Macintoshes will only boot into OS X and not into Mac OS 9 or 8. Since many of the older versions of the Norton CD only have Mac OS 9 or 8 on them, they will not work with the newer computers. Users will need to upgrade to the most recent version of Norton (currently Norton Utilities 8.0 or Norton SystemWorks 3.0) to get a bootable CD.

Note: Symantec has announced it has discontinued Norton Utilities or Norton SystemWorks and it will not be updating either program. Users should investigate other disk repair utilities such as Techtools or DiskWarrior.

Symantec has posted a note saying that the only Norton product compatible with Mac OS 10.4.X (Tiger) is Norton Antivirus 10.0 for the Macintosh. Do not use other Norton products because the results will be at best partially successful and may in fact cause damage to your computer. For more information check the Symantec website
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