Solved

Sent mails using *.oft files Outlook 2003

Posted on 2006-07-24
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Last Modified: 2008-02-01
Hi,

We have a number of users in our Organisation using Outlook 2003 (cached exchange mode) who are finding that when they send mails created using *.oft files a
copy is not saved in the sent items folder.

All 1st level troubleshooting steps have been carried out, ie:
New profile, checking background files and also settings from within the local client so that a copy of sent items is stored in the sent items folder, which does work
for all emails except those that are created using *.oft files.

Hopefully someone has an idea.

regards
Kevin.M.
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Question by:Phesant123
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Expert Comment

by:David Lee
ID: 17172105
Greetings, Phesant123.

Have you looked at the message options (View->Options) of a message created using one of the .oft files to see what it's set to do with the sent item?

Cheers!
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Author Comment

by:Phesant123
ID: 17388332
Hi BlueDevilFan

Sorry for the delay, we tried to do as suggested but we couldn't see in message options how to do this.

Kind regards
Kevin.M
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LVL 76

Expert Comment

by:David Lee
ID: 17388973
No problem, Kevin.M

Ok, you create a message using one of the .oft files.  You then click View->Options.  The message options dialog-box appears.  There should be a section labeled "Delivery options".  The second check-box under it should be labeled "Save sent message to".  If that box is not checked, then the sent message won't be saved at all.  If the box is checked, then you should also see the name of the folder the sent message will be saved to.
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Author Comment

by:Phesant123
ID: 17420036
Hi BlueDevilFan,
Everything works up until that point and is all checked, but when the message is sent it still does not go to deleted items.
We did a search for it on the user's machine but it could not be found anywhere. :(

Regrads
Kevin.M.
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LVL 76

Expert Comment

by:David Lee
ID: 17451778
So you're saying that you checked the "Save sent message to" box, selected Sent Items as the folder to save the sent message in, but after the send the message was not in that folder.  Is that correct?
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Author Comment

by:Phesant123
ID: 17454859
Hi BlueDevilFan,

That's about the cut of it :)

Cheers
Kevin.M.
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Accepted Solution

by:
David Lee earned 250 total points
ID: 17460117
Do messages that are created outside of this template go into the Sent Items folder?  Also, is there code in the template itself that might be overriding the options?
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Author Comment

by:Phesant123
ID: 17461940
Other messages are going to the sent items folder OK.
I hadn't thought about the last possiblity..... about the coding, I'll get the user to check the code and also create a test as well.
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Author Comment

by:Phesant123
ID: 17504861
Hi BlueDevilFan,

I haven't heard anything back from the user, so I guess they must have got it sorted.

Thanks for your help,
Kevin.M.
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Expert Comment

by:David Lee
ID: 17507601
You're welcome.
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