Sent mails using *.oft files Outlook 2003

Hi,

We have a number of users in our Organisation using Outlook 2003 (cached exchange mode) who are finding that when they send mails created using *.oft files a
copy is not saved in the sent items folder.

All 1st level troubleshooting steps have been carried out, ie:
New profile, checking background files and also settings from within the local client so that a copy of sent items is stored in the sent items folder, which does work
for all emails except those that are created using *.oft files.

Hopefully someone has an idea.

regards
Kevin.M.
LVL 1
Phesant123Asked:
Who is Participating?
 
David LeeConnect With a Mentor Commented:
Do messages that are created outside of this template go into the Sent Items folder?  Also, is there code in the template itself that might be overriding the options?
0
 
David LeeCommented:
Greetings, Phesant123.

Have you looked at the message options (View->Options) of a message created using one of the .oft files to see what it's set to do with the sent item?

Cheers!
0
 
Phesant123Author Commented:
Hi BlueDevilFan

Sorry for the delay, we tried to do as suggested but we couldn't see in message options how to do this.

Kind regards
Kevin.M
0
Cloud Class® Course: Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

 
David LeeCommented:
No problem, Kevin.M

Ok, you create a message using one of the .oft files.  You then click View->Options.  The message options dialog-box appears.  There should be a section labeled "Delivery options".  The second check-box under it should be labeled "Save sent message to".  If that box is not checked, then the sent message won't be saved at all.  If the box is checked, then you should also see the name of the folder the sent message will be saved to.
0
 
Phesant123Author Commented:
Hi BlueDevilFan,
Everything works up until that point and is all checked, but when the message is sent it still does not go to deleted items.
We did a search for it on the user's machine but it could not be found anywhere. :(

Regrads
Kevin.M.
0
 
David LeeCommented:
So you're saying that you checked the "Save sent message to" box, selected Sent Items as the folder to save the sent message in, but after the send the message was not in that folder.  Is that correct?
0
 
Phesant123Author Commented:
Hi BlueDevilFan,

That's about the cut of it :)

Cheers
Kevin.M.
0
 
Phesant123Author Commented:
Other messages are going to the sent items folder OK.
I hadn't thought about the last possiblity..... about the coding, I'll get the user to check the code and also create a test as well.
0
 
Phesant123Author Commented:
Hi BlueDevilFan,

I haven't heard anything back from the user, so I guess they must have got it sorted.

Thanks for your help,
Kevin.M.
0
 
David LeeCommented:
You're welcome.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.