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One Mapped Drive keeps disconnecting

Posted on 2006-07-24
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Last Modified: 2012-08-13
We are running a Windows 2003 server as a mail server and a NAS as a file server.  We have Autoexec 10.d as the back-up software and we run worldox as our document management system.  All users have dell computers Optiplex 160 CL or newer and run windows XP.  To the File Server we have three mapped drives that are connected to by all the local machines.  Those drives all go to the D-drive on the file server.  Those Drives are F:/data, G:/STI and I:/Archive.

The G: and I: drives never have any problems.  They are connected at all times.  The F: drive however seems to disconnect at any time on any computer for any reason.  There is no rhyme or reason to it.  It just disconnects.  It does at log-in.  It does it during the day.  It always fixes with a reboot.  

I have tried a bunch of different things.  I just can't seem to get the problem to stop.  I was wondering if you guys had any suggestions.
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Question by:kl4518
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19 Comments
 
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Expert Comment

by:heathcote123
ID: 17167732
I've seen a similar problem where users were pluggin in a usb drive, which was always trying to grab a  low drive letter.

Dont know if thats related, have you tried mapping it to a higher letter ?
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Author Comment

by:kl4518
ID: 17167746
I thought that too, but it happens on computers where they are using USB drives and on computers where they are not.  
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Author Comment

by:kl4518
ID: 17167756
The G and I work fine.  It has to be F: though because that is what World dox uses.
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by:heathcote123
ID: 17167806
whats world dox?
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by:kl4518
ID: 17167872
Worldox is a document management system.  On our old servers it worked fine.  
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by:heathcote123
ID: 17167988
Its not a program I'm familiar with - do you think its possible that could be causing the problem?

Do the event logs give any clues just after a disconnect?
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Author Comment

by:kl4518
ID: 17168066
I do not think it is causing the problem.  I have talked to worldox and outside of worldox just going to that drive to get information it has no interaction with it.  Worldox can be off and the drive disconnects.
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by:heathcote123
ID: 17168091
What model NAS is it?
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Author Comment

by:kl4518
ID: 17168159
PowerVault 745N
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by:heathcote123
ID: 17168695
its an odd one - if all of the drives were disconnecting I'd probably have a play with the duplex settings, but itf its just one, I can't see how that would affect it.

Does the drive just disapear or does it have a red x over it?

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Author Comment

by:kl4518
ID: 17168748
That is the funny part.  It is still there.  It says disconnected, but you can double click on it and go into it.  It just says disconnected.  
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by:heathcote123
ID: 17168793
Do you think this is relevant?

http://support.microsoft.com/default.aspx?scid=kb;en-us;297684

may be writing a little batch file to copy a file down from the share and schedule it to run every 10 minutes, not as a permanent solution, but just to see it it is the time-out thats causing it?
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by:heathcote123
ID: 17168802
sorry, of course its not a windows box thats sharing it. May be worth trying the batch file anyway.
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Author Comment

by:kl4518
ID: 17168829
I have tried that.  After accessing the drive it doesn't reconnect, it just says disconnected.
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Expert Comment

by:heathcote123
ID: 17168963
I'd probably try mapping to the share it again with a higher drive letter and see if that shows the same behaviour.

I'd also look in the system log for any errors that may be related.

Other than that I'm out of ideas I'm afraid.
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Author Comment

by:kl4518
ID: 17364296
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Author Comment

by:kl4518
ID: 17658499
This question has been answered.  It was the symantect link provided on 8/22.
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