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Outlook locks up frequently

Posted on 2006-07-24
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Last Modified: 2011-10-03
I have a user that is having issues with her machine locking up several times daily while using Outlook.  She is running Windows XP Professional with Office 2003 SP2.  When I check the event log I noticed two events that list an application hanging:

Event ID 1002 Category (101)
Hanging application OUTLOOK.EXE, version 11.0.8010.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

followed by

Event ID 1001 Category none
Fault bucket 262152128.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

and also:

Event ID 1002 Category (101)
Hanging application AcroRd32.exe, version 7.0.7.142, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

All her mail is on an .OST and she also uses personal folders (.pst) for additional folders.  She said that over the weekend she was able to send and receive e-mail fine as long as she didn't try to access anything from the personal folders.  Her laptop has a clean bill of health when it comes to spyware and viruses.  She has all the MS updates in place as well.
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Question by:eamendez
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Expert Comment

by:war1
ID: 17168136
Greetings, eamendez !

Check if PST or OST files is corrupt.

ScanPST
http://www.emailaddressmanager.com/outlook/repair.html

ScanOST
http://www.xcopy32.com/details.php?file=185

Best wishes!
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war1 earned 2000 total points
ID: 17168147
eamendez,

If no joy, a program is interfering with Outlook or a file in Outlook is corrupt.
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614
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Author Comment

by:eamendez
ID: 17176347
It was a combination of things.  Somebody had also moved her pst file to a network share (mail delivery was still pointing to the server however) and that was causing different issues.  Disabling the add-ins seemd to take care of the lockup issue though.  Thanks!
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LVL 97

Expert Comment

by:war1
ID: 17176980
You are welcome, eamendez!
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