kflinn15
asked on
Unable to activate Blackberry 7105t
Running BES 4.0.2 and Blackberry 7105t devices.
attempting to activate a device and all I get is:
Activating...
Retrying...
Retrying...
Retrying...
Retrying...
Retrying...
Unable to communicate with server.
Wireless signal is turned on. I have successfully activated a number of other devices. This device was previously being used and is now being given to another user.
Any ideas on what I can do to get the device activated?
attempting to activate a device and all I get is:
Activating...
Retrying...
Retrying...
Retrying...
Retrying...
Retrying...
Unable to communicate with server.
Wireless signal is turned on. I have successfully activated a number of other devices. This device was previously being used and is now being given to another user.
Any ideas on what I can do to get the device activated?
SOLUTION
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Check the users mailbox to make sure its not full, the server will send an activation e-mail to the mailbox.
ASKER CERTIFIED SOLUTION
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Now I know I'm really tired today. Didn't see the device was previously used until I read WellRed's comments.... The instructions I had were for a new BB.
WellRed's suggestion will work....
Time for me to call it a day today I guess...
Regards,
WellRed's suggestion will work....
Time for me to call it a day today I guess...
Regards,
My suggestion will only work if the device is provisioned correctly. So I’d do that PIN to PIN message that ECNSSMT suggested to check. If that works, and the user is on the BES and ready to go, then wiping the device and doing a new enterprise activation should work. Now that is assuming that there are none of the conditions that KB- 03410 (second link) is in effect.
Best of luck –
WellRed
Best of luck –
WellRed
ASKER
How do I perform a PIN to PIN? Never done this before...
The PIN of the device (depending on the software on the device) should be under Option > Status (eight digits and/or letters long). It’s that number that the BES shows after the activation is complete.
To do the PIN to PIN you go under Messages, click the track wheel, and the Send a PIN message should be right under the send an email option. You put the PIN number in the To field. You can send it to the same device that you send it from and if the device can communicate with the network you’ll see the message that you sent and the message that you receive.
If this works then the service (read service provider) is set up correctly.
Good luck –
WellRed
To do the PIN to PIN you go under Messages, click the track wheel, and the Send a PIN message should be right under the send an email option. You put the PIN number in the To field. You can send it to the same device that you send it from and if the device can communicate with the network you’ll see the message that you sent and the message that you receive.
If this works then the service (read service provider) is set up correctly.
Good luck –
WellRed
ASKER
The PIN to PIN test worked. Got a check with a D above. I wiped the device per the instructions WellRed provided. I just tried to reactivate and I am still running into the same problems...
Activating...
Retrying...
Retrying...
Retrying...
Retrying...
Retrying...
Unable to communicate with server.
Activating...
Retrying...
Retrying...
Retrying...
Retrying...
Retrying...
Unable to communicate with server.
Are the Wireless Synchronization and Automatic Wireless Backup options enabled on the user’s account in the Blackberry Manager?
Is the BlackBerry Enterprise Server set up with proper access to the user's mailbox?
Does the user’s status show initializing on the BES?
Is the BlackBerry Synchronization Service running?
Does the ept message get to the user’s mailbox?
Does the BES admin account have permissions to the user’s mailbox?
Was this user on the BES before and does the ServerConfigHistory table have unfinished tasks for the user?
Depending on who your service provider is the device may need to be activated for enterprise traffic? Have you ever had to ask them to do this before?
Is the BlackBerry Enterprise Server set up with proper access to the user's mailbox?
Does the user’s status show initializing on the BES?
Is the BlackBerry Synchronization Service running?
Does the ept message get to the user’s mailbox?
Does the BES admin account have permissions to the user’s mailbox?
Was this user on the BES before and does the ServerConfigHistory table have unfinished tasks for the user?
Depending on who your service provider is the device may need to be activated for enterprise traffic? Have you ever had to ask them to do this before?