[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Deciphering Email Error

Posted on 2006-07-24
3
Medium Priority
?
1,247 Views
Last Modified: 2010-10-05
Can anyone shed light on how to decipher the following error message?

I received this error message after composing and sending a new email:

Reporting-MTA: dns; eastrmmtao05.cox.net
Arrival-Date: Mon, 24 Jul 2006 11:52:41 -0400
Received-From-MTA: dns; mypc (xx.xxx.xx.xx)

Final-Recipient: RFC822; <user@destination.com>
Action: failed
Status: 5.1.8
Remote-MTA: dns; mail1.visi.net (206.246.194.29)
Diagnostic-Code: smtp; 573 me@myemail.org unknown user account

I've changed identifying information for privacy.  "mypc" is my computer name and "xx.xxx.xx.xx" is my (outside) IP address.

The "user@destination.com" is the email I am trying to send to and "me@myemail.org" is the account I am having trouble sending from.

This issue seems to be domain wide on both sides (all users at myemail.org are unable to send to all users at destination.com).

I'm not having trouble sending to other domains and am able to receive email from other domains.

Also, myemail.org is not hosted with "visi.net".  Could this be a DNS configuration issue at destination.org?

TIA
0
Comment
Question by:ttist25
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 32

Accepted Solution

by:
jhance earned 2000 total points
ID: 17169655
The key information is here:

>>>Diagnostic-Code: smtp; 573 me@myemail.org unknown user account

What this means is that there is NO user account "me" at the server for "myemail.org" _OR_ for some reason the server is reporting this even if this account does exist.  Sometimes anti-spam software does this to prevent re-sends.

You should contact the admin for the destination email server and see if he can track this down in their server logs.
0
 
LVL 1

Author Comment

by:ttist25
ID: 17169781
Thanks J.

That's the troubling part.  The user is a valid user and is able to send and receive email to/from other domains.

The intersting part is the Reporting MTA of visi.net is not where the email is hosted.  

Knowing this - I'm thinking theres an erroneous DNS record at destination.org

Would you agree?
0
 
LVL 1

Author Comment

by:ttist25
ID: 17170158
Could this be caused by not having a reverse DNS record at myemail.org?
0

Featured Post

Q2 2017 - Latest Malware & Internet Attacks

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out our latest Quarterly Internet Security Report!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Originally, this post was published on Monitis Blog, you can check it here . It goes without saying that technology has transformed society and the very nature of how we live, work, and communicate in ways that would’ve been incomprehensible 5 ye…
Make the most of your online learning experience.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question