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Can a new email go into the "Large Mail" search folder without ever making it into the INBOX?

Posted on 2006-07-24
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Last Modified: 2012-05-05
I have a user here at work who complains that he has missed some important emails because they have gone to his "Large Mail" folder rather than his INBOX.  Is this even possible?  What are those Search Folders for?
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Question by:JayMulkey
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11 Comments
 
LVL 97

Accepted Solution

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war1 earned 500 total points
ID: 17169463
Greetings, JayMulkey !

Search Folders are a way to gather e-mail messages and other Microsoft Outlook items into a folder based on a search criteria. They are virtual folders that contain views of messages that might be in the Inbox or other folders you have created.

E-mail items that are larger than 100 kilobytes (KB) appear in the this Search Folder.
Click on the Large Mail Search Folder. Only messages that are larger than 100 KB will
appear.

See the detail description in this website:
http://wwwnew.towson.edu/adminfinance/ots/training/documentation/Outlook%202003/Outlook_2003_Search_Folders.pdf

Best wishes!
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Author Comment

by:JayMulkey
ID: 17169838
War1,

So are you saying it IS possible for a new email to go to a Search Folder and NOT to the Inbox?

This user believes he has missed several important emails because there are SO ANY folders where emails go INSTEAD of the Inbox.
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LVL 97

Expert Comment

by:war1
ID: 17169898
Jay,

You asked about Search Folders, so I defiined them. Search Folders can be enabled and disabled. Here is how to change the option for Search Folders
http://office.microsoft.com/en-ca/assistance/ha011402631033.aspx
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Author Comment

by:JayMulkey
ID: 17171190
Am I correct in thinking that if a user has not created any additional folders (is using just the default folders) that a new email that appears in the "Large Mail" search folder MUST also be in his Inbox or the Junk-email folder?
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LVL 97

Expert Comment

by:war1
ID: 17171235
It depends on how Search folder are configured.  Email moved to Search folder could not appear in Inbox.
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Author Comment

by:JayMulkey
ID: 17171426
My understanding about Search Folders (I'm only talking about the ones that come by default - not any folders that you would create) is that there are only three (3) and they are VIRTUAL (they don't actually contain anything but rather have a filter associated with them and will "contain" emails that are a certain size, unread, or tagged for follow-up.

If this is true, then there is no way an email could possible appear in the Large Mail folder alone.  Have I got this right or are there things I'm not seeing?
0
 
LVL 97

Expert Comment

by:war1
ID: 17171771
Yes, Search Folders contain only "copies" of the email.  The actual email should be in the Inbox. But is there a rule set up where emails are deleted once they are searched or some other action?
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Author Comment

by:JayMulkey
ID: 17172031
War1,

The user has not created ANY rules nor any new folders.  He is using all the default setting for Outlook - right out of the box.

You say, "The actual email should be in the Inbox."  I agree.  But he said it was NOT there until after he found it in the "Large Mail" folder (I think he's wrong, but I can't say so yet).

Can you say - with confidence - that the ONLY options for an email that comes into Outlook are (when NO RULES OR FOLDERS HAVE BEEN CREATED):  1) the Inbox and   2) Junk-email?

I HAVE to get to the bottom of this.  He thinks I'm mistaken and I think he is trying to tell me his Outlook is hiding important emails.
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LVL 97

Expert Comment

by:war1
ID: 17172492
>> Can you say - with confidence - that the ONLY options for an email that comes into Outlook are (when NO RULES OR FOLDERS HAVE BEEN CREATED):  1) the Inbox and   2) Junk-email?

Yes, with certainty.  This is the Large Mail Search folder.  So the file is usually 100 kB or larger.  It is difficult to hide.
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LVL 97

Expert Comment

by:war1
ID: 17202370
Jay, any update?
0
 

Author Comment

by:JayMulkey
ID: 17202464
Have you ever noticed how IT guys (and gals) are either revered or dispised (or a little of both)?

I think what I'm dealing with here is a user that has convinced himself that he is loosing important emails because they are "going" to folders he did not even know where in Outlook.  I shared with him my understanding that EVERY email that appears in one of Outlook's Search Folders is ALSO in either the Inbox or the Junk Email Folder.

I recommended he take some time and clean up his folders a bit (he had over 500 emails in his Inbox and only about 50% had been read).

I think this question can be closed.  I appreciate your help here.

Cheers.
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