Solved

Offline files disappeared

Posted on 2006-07-24
5
608 Views
Last Modified: 2011-10-03
Hi,

I have a laptop running XP SP2. The user has been successfully synching and using offline files for the last year. He is currently on the road and the contents of his offline files folder is now empty. We doubt the files are actually missing, but rather the offline files folder may have become corrupted. Any suggestions on troubleshooting/recovering these files would be greatly appreciated.

Thanks in advance.
0
Comment
Question by:jmamelok
  • 3
5 Comments
 
LVL 59

Assisted Solution

by:LeeTutor
LeeTutor earned 150 total points
ID: 17169796
Is the \Windows\Csc\ folder present?  This is where the offline files are cached.  I presume you've done a chkdsk?
0
 
LVL 6

Accepted Solution

by:
DaMaestro earned 350 total points
ID: 17169860
I would advise any recently changed files the user does have access to since the last sync be moved to another folder on the local drive until the database is synced.

I would check the contents of windows\csc. Although the files are stored in strange names, if there was a certain file modified in a certain time he would be able to locate it there.

I have found that when DFS is involved, it helps to attempt to browse to the actual "netcache" location. For example if the user's home drive is mapped to \\server1\users\user1 but users is really on \\server2, I would go to the UNC location on server 2 (as well) to see if the os will see it that way. You can tell the absoulte location by searching the phrase netcache in the registry for his "hkey_current_user" or hkey_usersxxxx if u know what his sid is.

Otherwise... you need to have the system on the network, either via vpn or at an office, and reset the CSC cache
http://support.microsoft.com/default.aspx?scid=kb;en-us;230738

0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 17169909
Perhaps this MSKB article will be of help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;884739
Features and functions in version 1.1 of the Client-Side Caching Command-Line Options command-line tool
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 17184230
jmamelok, any feedback?
0
 

Author Comment

by:jmamelok
ID: 17184255
Sorry for not getting back sooner. My end user is overseas, and I am waiting to hear back from him.

jmamelok
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question