troubleshooting Question

Can I remotely change a user to use a different Blackberry / PIN?

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masterbakerFlag for United States of America asked on
BlackBerry Programming
6 Comments2 Solutions5913 ViewsLast Modified:
Hi all,

I have a field user who had their Blackberry die on them (7290).  He paid a fee to upgrade to a newer 8700C unit and now wants his email to start working again.  Our BES (v4.0.4.6 as reported by Blackberry Manager) still has his old PIN in there.  How can I change things locally to allow him to remotely get back up and running?  He is across the country and won't be back in the office for a few weeks, so it would be best if there is any way to do this without physically having the Blackberry.


Gary Cutri
Enterprise Mobility Engineer

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