troubleshooting Question

ACT6: Problem with Mail-Merge

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CE101 asked on
Enterprise Software
3 Comments1 Solution748 ViewsLast Modified:
I'm using ACT6 (build 6.0.3.979) on Win2K with Office XP.

I've been using Mail-Merge for years without problem, until today.

I answer all the prompts to the Mail-Merge Wizard.
On the "Send How" option I say "Word Processor"
Eventually after another few questions I press the <Finish> button.
Then I get a popup with the following message...  
   "Preparing for mail merge"
A moment later I get another popup (the popup title is DrvWd6) with the following message...
  "Failed to establish link with Microsoft Word"

The same thing happens when I set the "Send How" option to "Fax".

I've rebooted a few times - to no avail.

Any suggestions would be greatly appreciated.

Gary
ASKER CERTIFIED SOLUTION
Mike Lazarus
Act! Evangelist - CRM Consultant

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