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Remote Desktop Connection

Hello -

I currently have a number of users who access our network via a remote desktop session.  One of my users is having an issue where when in Outlook the e-mails seem to extremely slowly bleed into the screen both when receiving and deleting.  This same user when accessing the network via another device, has no such problem.  Could there be a setting that causes this, could it be his outlook mailbox is too big for the machine (a laptop) being used, etc?  It does not appear to be an issue with the server hosting the software, as no other users are reporting any issues.  

Thank you.
Windows Server 2003

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8/22/2022 - Mon

How does the user access the network from the laptop does he use a VPN? What size is the mailbox? Are you running exchange?

We are running Exchange, the user is actually in the office and no VPN is needed.  We put the server ip/name in the computer: box and simply connect.  The mailbox size is 787 MB.  Note: He does access this from other devices and has no problem.  By other devices I am referring to a Neoware thin client machine and a different newer laptop.  

possible DNS on that machine if he can work on another and all is well

no ISP entries or anything like that? just local DNS servers
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Jay_Jay70: Not sure what you mean by ISP.  The internet browsing works fine on the machine.  The only apparent problem is the messages literally come onto the screen extremely slow.  The inbox count increases and then the messages bleeds onto the screen as the screen slowly grows down and vice versa on a delete.  This problem does not happen on othermachines for this same user.  

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