Link to home
Start Free TrialLog in
Avatar of johnbowden
johnbowdenFlag for Canada

asked on

Sonicwall - slow pop3 email sending and receiving

We recently had a problem with our Sonicwall TZ-170 router and it was replaced with a brand new unit. I upgraded the firmware to the latest version and then imported the configuration back into the unit. Current firmware version is as follows;
Model: TZ 170 Standard
Firmware Version: SonicOS Standard 3.1.0.15-95s
ROM Version: SonicROM 3.1.0.2

We pull our email off of a server pop.mts.net and we send our mail out through mail.shawcable.com.

Both sending and receiving mail is painfull and usually times out. We use Outlook 2000 SP3, workstation is running Windows XP SP2. The sonicall is doing the DHCP.

Network WAN settings are as follows;
WAN Interface Settings: Auto Negotiate  
Fragment non-VPN outbound packets larger than WAN MTU   (checked off)
WAN MTU:   1500

Now, because we needed to keep our email running, I've pulled the sonicwall and put in a little Netgear RP114 router and we don't have any problems with email transfer at all

I also have no problem telneting into pop.mts.net either so the ports are working properly. We have this problem also when we use Outlook Express

Currently the MTU value 1500

Hope someone can help with this issue.


Avatar of jasonpaine
jasonpaine
Flag of United States of America image

The firmware may be corrupt. If you export a tsr to your desktop and it show under the current firmware a negative sign, then firmware is corrupt. I would start there.
Avatar of johnbowden

ASKER

No negative sing in the report.
ASKER CERTIFIED SOLUTION
Avatar of jasonpaine
jasonpaine
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I got the problem resolved...
Under Security Services / E-Mail Filter, I disabled the following options and this seems to make it work properly

Enable Rapid E-Mail Attachment Filtering

Enable E-Mail Attachment Filtering of Forbidden File Extensions

And I selected ‘Disable Forbidden File by altering the file extension and attach warning text’ because it was set to ‘Delete Forbidden File and attach warning text’

Avatar of Alyork
Alyork

Had a similar problem after updating TZ 170 OS and security software.

Sightly different solution than johnbowden's.

We left  "Enable Rapid E-Mail Attachment Filtering"  checked on,
and unchecked only "Enable E-Mail Attachment Filtering of Forbidden File Extensions".

And selected "Disable Forbidden File by altering the file extension and attach warning text".