# Disk Full

I recently had to reinstall Windows (not reformat) and in doing so, lost my MSN "Butterfly", but more importantly when I try to Defrag, I get the "Disk Full, Clear Disk".  My computer says I have 83% system resources free (128 total RAM).  When I Alt Ctrl Del, there is nothing running but Explorer.  It also says after restarting Defrag several times "Another program is writing to this disk".  For the life of me, I can't figure out what the problem is.  I'm also getting a "Mprexe" error, but seem to be able to go on without it.  Is all this connected?
Windows OS

Last Comment
Crash2100

8/22/2022 - Mon
blue_zee

My Computer > Right-click Local disk (C:..?) > Properties.

Is it full or nearly full?

If it is try uninstalling software you no longer need, documents that may be deleted, etc.

Try also CCleaner:

www.ccleaner.com

Start it and under the "Cleaner" section select/tick all options listed and then click the "Run Cleaner" button.

Restart the PC when finished and test.

Good luck,

Zee
nobus

the mprexe error : (password problem) - look here :
http://support.microsoft.com/?kbid=178084
BillDL

When you reinstalled Windows, you are talking about reinstalling it on top of itself rather than formatting the drive and starting a fresh installation.  In that case, when setup detects that Windows is already installed, it will usually offer to install it to another folder and this is usually shown as C:\WINDOWS.000.  The idea of doing a "repair" install is to install it straight back to C:\Windows again and, unless you spot this and change it back to C:\WINDOWS, then setup creates a new parallel installation of all the windows system files to C:\Windows.000  and leaves all the existing content in the C:\Windows folder where it was.  That would dramatically reduce the free space that would have formerly been available on your hard drive, and MIGHT be the reason defrag is complaining.

Do as blue_zee has suggested and provide us with the Size, Used Space, and Free Space on your hard drive.

Also, open a DOS window (Start Menu > Programs > MS-DOS Prompt) and see what directory it shows as it opens.
It is normally C:\WINDOWS>  but if Windows was reinstalled to another folder then it will (or should) show that instead.  Type the command   SET  into the DOS window and it should show something like this:

TMP=C:\WINDOWS\TEMP
TEMP=C:\WINDOWS\TEMP
winbootdir=C:\WINDOWS
COMSPEC=C:\WINDOWS\COMMAND.COM
PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
windir=C:\WINDOWS

If the lines say anything other than C:\WINDOWS\ then this confirms my theory, and your free disk space (including your butterfly) has been eaten up by the new installation of Windows to an alternative folder.

Bill
Your help has saved me hundreds of hours of internet surfing.
fblack61
mizscarlett5

I have 128MB Ram, with 80% free. 1.61GB free,  395.50MB used, of 2.0 GB on Drive C.  (Not sure if this is the info you need).  My SET from DOS shows these differences from the ones listed above:
TMP=c:\windows\TEMP
TEMP=C:\windows\TEMP
PROMPT=$p$g
winbootdir=C:\WINDOWS
PATH=C:\WINDOWS;c:/windows;c:/windows\COMMAND
COMSPEC=C:\WINDOWS\COMMAND.COM
windir=C:\WINDOWS
Blaster=A220 I5 D1 T4

Based on the above can you let me know how to get rid of  those extra c:windows in PATH?  I also don't know what the PROMPT symbols are for; and even though I'm using IE6, I'm wondering if "Blaster" symbols refer to a virus in IE5 and if so, can I just delete IE5?

SOLUTION
nobus

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BillDL

Thank you for that feedback, mizscarlett5.  That confirms what we needed to know.  The "Windows" folder is STILL the "Windows" folder as it should be, and all other environment variables are exactly as they should be on any standard Win98 setup EXCEPT for the fact that you have two instances of C:\Windows in the one PATH statement ie.

PATH=C:\WINDOWS;c:/windows;c:/windows\COMMAND

Command lines are not case-sensitive, so you don't need to have the 2nd c:\windows specified in lowercase.  Whether that might cause problems is something I'm not sure about, but it is worthwhile restoring the defaults just in case.

I should have included the Prompt and Blaster lines to haved saved you the anxiety of wondering whether you had the "blaster" virus ;-)  It's just a compatibility line that sets the parameters for the settings on which all sound cards used to be based and became something of a standard.  You don't really want to go messing with your DOS Prompt, so leave that as it is.

Just for your info, the environment variables are set from quite a few places as your system boots, including autoexec.bat, msdos.sys, config.sys, and from the file IO.SYS.  Having a "Path" set as the system starts up just means that you (or another program) can call any program from within one of those folders without having to specify the path to it, because the paths already set will always be checked.

For instance, if you open a DOS window (which will open in C:\Windows) and type the command  CD \   to take it back to the root of the C: Drive, and then type the command   XCOPY /?  it will show the XCOPY help even though xcopy.exe is in the C:\Windows\Command folder.

I agree with what nobus has suggested to try and remove the 2nd instance

In the same way, if you typed the command   CD %TEMP%   it will change directory to the C:\Windows\TEMP folder.

To "remark out" a line in a *.BAT file like autoexec.bat, the correct way is to add a REM and a space in front of the line.  For *.SYS, *.INI and *.INF files, you should add a semi-colon at the start of the line.

When you use MSCONFIG to remark out a line, it will add "rem TShoot: " (without the " ") in front of the line in the respective file, for instance I have unticked the box shown in msconfig for the lines in autoexec.bat added by the QuickTime plugin:
rem TShoot: SET QTJava=C:\WINDOWS\SYSTEM\QTJava.zip
rem TShoot: SET CLASSPATH=%QTJava%

and here for another line in Config.sys:
rem TShoot: device=c:\windows\SETVER.EXE

For *.INI files, it will also add a ; in front of the "rem TShoot: " entry, eg this one in my WIN.INI file:
[Software by Design]
;rem TShoot: FxEdit for Windows 95/NT=v2.6

Here is the standard default C:\MSDOS.SYS for Win98.
Note: Only two references to C:\WINDOWS.

[Paths]
WinDir=C:\WINDOWS
WinBootDir=C:\WINDOWS
HostWinBootDrv=C
UninstallDir=C:\

[Options]
BootMulti=1
BootGUI=1
DoubleBuffer=1
AutoScan=1
WinVer=4.10.2222   ;<--------------------- Note: this will be 4.10.1998 for 1st Edition Win98
;
;The following lines are required for compatibility with other programs.
;Do not remove them (MSDOS.SYS needs to be >1024 bytes).
;xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxa
;I have missed out the lines that end with b through to r here
;for brevity, but they MUST be present in the proper file
;xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxs
any lines here are optional ones.

The default C:\CONFIG.SYS normally only contains lines like the following, which will vary from country to country.  Mine are for the UK:

device=C:\WINDOWS\COMMAND\display.sys con=(ega,,1)
Country=044,850,C:\WINDOWS\COMMAND\country.sys

The default C:\AUTOEXEC.BAT normally only contains the following lines that tie in with MY UK-specific config.sys ones:

mode con codepage prepare=((850) C:\WINDOWS\COMMAND\ega.cpi)
mode con codepage select=850
keyb uk,,C:\WINDOWS\COMMAND\keyboard.sys

**** Anything extra to the 3 files above has been added by another installed program ****.

Neither C:\Windows\WIN.INI or SYSTEM.INI should contain any lines declaring a PATH to "c:\windows".

Remark out any ADDITIONAL references to "c:\windows" in any of the above files using MSCONFIG as nobus has suggested, Click the "Apply" button, then reboot when you click the "OK" button and it prompts you to.

Bill
BillDL

Regarding your hard drive's free space:
2048 MB Capacity, only 395 MB used, and 624 MB Free.

624 MB of free space is perfectly adequate for what is termed "Virtual Memory".  This is where the amount of data being handled overflows the physical RAM memory (ie. memory sticks) and a portion of the hard drive is then used temporarily.

It all depends how the system is then used.  Installing applications like MS Office, upgrading Internet Explorer to a more recent version, an Image Editing program, etc, etc. are all going to eat up that 624 MB of free space in no time at all.  It's really only a CD's worth of storage, and burning CD's on that computer is probably going to fail if it uses the hard drive to buffer the data as it is burning the CD.  Installing programs (especially ones that update existing system files) needs to create backups of files replaced, so that wastes space.

In short, you shouldn't really be receiving a "Disk Full" error at the moment, and the hard drive should be OK for normal Internet (with images and multimedia content turned off) and Word processing usage, but anything more intensive than that is going to push the drive to its absolute limits.  You should really be looking at buying a 2nd hard drive or one to replace the 2 GB one.  Some computers won't recognise a drive larger than eg. 4.2 or 8.4 GB, and this depends on the BIOS version.   We may be able to check this out for you if you supply some more details about the computer.

Running defrag is a very intensive process, and requires extra headroom.  I am surprised that a CD-R's worth of free space isn't enough, but that may be correct if you have other programs running.

Bill
Get an unlimited membership to EE for less than $4 a week. Unlimited question asking, solutions, articles and more. mizscarlett5 ASKER Thanks for all the feedback. I've always been ignorant re the Registry and I'm not finding the things Bill D. listed. I do have "Selective Startup" enabled, so that only Config.sys, Auto.exec.bat and Load Startup Group items run initially. I don't find "Path" in any of the tabs, and here is what my Autoexec.bat looks like: Autoexec.bat REM [Header] @ECHO OFF (box checked) 10 blank lines with checkmarks REM [CD-ROM Drive] REM c:\windows\command\mscdex\d:gem001 REM [miscellaneous] REM [Display] “ “ {Sound, MIDI, or Video Capture Card] REM [Mouse] C:\windows\cwcdata\dwrdos.exe (box checked) There is nothing that refers to “Path” in this or Config.sys, sys.ini, or win.ini I didn't understand either of the articles Nobus sent about the PROMPT$p$g. Can you just tell me how I should fix it? Or do I leave it like it is? I did find that I had several users set up (I guess when I've reinstalled Windows I kept creating new ones, so I've fixed that by changing all of them except one to .old. I also have System Mechanic which fixes Invalid Items, but keeps telling me problems with Hard Drive can't be repaired. I also regularly run Easy Cleaner and Spybot and Adaware. I've had a couple of antivirus programs installed, but sooner or later they stall the computer and I have to manually "Shut Down", so I've uninstalled them for now. I also installed a new printer/scanner/copier and have temporarily uninstalled that initially, but was still having problems. I haven't reinstalled it. It seems like my memory keeps going to zero, because when I run System Mechanic, it tells me that and when I "Recover" it, it goes up to about 83%, but soon goes back down to zero. I appreciate both of your help and each time I insert a new question I will increase points and at the end, I'll split them. Thanks, Connie nobus prompt$p$g only displays C:\ from the net (first link): The most commonly used prompt string is probably$P$G, which results in a prompt like this: C:\ it displays the location (or folder) where you are in dos, and is ready to accept commands. Without it you would only see a cursor. from the net (2nd link): The following example sets the command prompt to display the current drive and path followed by the greater-than symbol (>): prompt$p$g The following command displays a two-line prompt in which the current time appears on the first line and the current date appears on the second line: prompt time is:$t$_date is:$d

BillDL

Yes, perhaps I caused more confusion by deliberately leaving out the "Prompt" and "Blaster" lines from the screen output from my SET command which I pasted.  I should have included them and just told you to ignore those two lines.  What I was really interested in was whether everything was still pointing at C:\WINDOWS or to some other folder like C:\WINDOWS.000.

The $sign in the command to set the DOS Prompt is just a symbol that tells it to use the code after it as part of the prompt you see when you open a DOS window.$p tells it to show the current drive and directory
$g tells it to tack the > onto the end of the prompt to tidy it up. When you open a DOS window, it should always open as C:\WINDOWS> and you then navigate from there using the CD "change directory" command. If you were so inclined (and crazy enough to do so), you could create some weird and wonderful DOS prompts that would annoy you to distraction every time you hit the <Enter> key and the prompt re-displayed, but DON'T MESS WITH THIS no matter how much you might wish to personalise your computer :-) Regarding the extra users that were created, you should really locate all of your documents now and back them up by COPYING them to a completely neutral folder that you created yourself, for example C:\My_Stuff. When Windows starts out with a single user, all of the "User Folders" are in places like: C:\My Documents C:\Windows\Desktop C:\Windows\Start Menu etc. Every time a new user is created it will create a new folder named after the new user name in the C:\Windows\Profiles folder. For example: C:\Windows\Profiles\Connie C:\Windows\Profiles\Connie\Desktop C:\Windows\Profiles\Connie\Start Menu C:\Windows\Profiles\Connie\Temporary Internet Files etc. C:\Windows\Profiles\mizscarlett5 C:\Windows\Profiles\mizscarlett5\Desktop C:\Windows\Profiles\mizscarlett5\Start Menu C:\Windows\Profiles\mizscarlett5\Temporary Internet Files etc. Depending on whether COPIES of all the contents of your original "User Folders" have been created, then that could be eating up a lot of hard drive space. All of your original documents would probably still be in the original "My Documents" folder (eg. C:\My Documents if that's where they were to begin with), but you can end up losing documents if you start deleting user profiles and lose track of what you are doing. Better to be safe than sorry. Now, I don't quite understand what you mean when you say: >>> "I guess when I've reinstalled Windows I kept creating new ones, so I've fixed that by changing all of them except one to .old". >>> Do you mean that you renamed the folder? eg. C:\Windows\Profiles\NewUserName to C:\Windows\Profiles\NewUserName.OLD From what you have posted, you have a load of blank lines and unnecessary section headers in your autoexec.bat file. First of all, the @echo off line at the start will prevent you from seeing the output on screen from the commands that are being executed from it. That's OK if you don't have any problems, but where there are problems it is advisable to see all the output. It's hard to assess from your carefully formatted rendition of what you are seeing in the MSCONFIG dialog, so here's what I would suggest that will help us immensely, and might allow us to figure out a few things to resolve this issue. I'll return to this later, as I have to go to work shortly, but in the meantime could you please do the following for us: 1. Open Windows Explorer and create a new folder eg. C:\EE_Files 2. COPY the following files into that folder: C:\AUTOEXEC.BAT C:\CONFIG.SYS C:\MSDOS.SYS C:\Windows\WIN.INI C:\Windows\SYSTEM.INI 3. Close Internet Explorer, any MS Office applications, and all other windows 4. Start Menu > RUN > and type MSINFO32 > click OK 5. File Menu > EXPORT > and save as a *.txt file (eg. msinfo.txt) to your C:\EE_Files folder 6. File Menu > SAVE > and save as (will default to *.nfo) eg. msinfo.nfo to your C:\EE_Files folder 7. Zip these 6 files up into a *.ZIP file using WinZip (or other compression program): AUTOEXEC.BAT CONFIG.SYS msinfo.TXT msinfo.nfo SYSTEM.INI WIN.INI 8. Upload your *.ZIP file here: http://www.ee-stuff.com/Expert/Upload/upload.php (you will need to log in) 9. It will give you a url to copy and paste here so we can download the zip file and check out some details of your system. Note: there will be no personal information in any of those files. From those files, we should be able to make an assessment of your system and also be able to tidy up your configuration files a bit. This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors. rwheeler23 BillDL Connie I've uploaded an additional file here: https://filedb.experts-exchange.com/incoming/ee-stuff/811-User_and_Shell_Folder_Report.zip Follow the instructions for running the batch file, and it will generate a *.txt file that you can add to your upload. This will help to establish what user profiles have been created and also determine what folders are set as YOUR user shell folders while you are logged in under the ORIGINAL profile that existed before reinstalling Windows over itself several times. I am concerned that extra user profiles are unnecessarily taking up valuable hard drive space, but that removing any user profiles may end up losing your user-created files. This is obviously an additional optional step that we could easily lead you through if you wished, but the batch file will provide us with some good info. mizscarlett5 ASKER I hope this is the info you want. Thanks so much for your help. Are you guys professionals who work in the tech field or is this just a hobby? https://filedb.experts-exchange.com/incoming/ee-stuff/885-EE_Files.zip BillDL Hi mizscarlett5. For me computing it's just a personal interest but I would have liked to have been able to work in an IT discipline. Problem was that, after gaining a kind of intermediate qualification, I was made redundant and had to take a series of nightshift jobs that left me (a) too broke to afford the courses to gain a professional qualification (b) unable to attend evening classes. Still trying though, and always quietly optimistic of winning a lottery "scratch card" to complete what I started before I need a zimmer frame. Don't really know about nobus and blue_zee. I try and steer clear of their personal profiles (click on their user name) because their accumulated Experts-Exchange certificates frightens me to death :-) I believe they are both actively employed in IT-related jobs. With knowledge and experience like that, I would be shocked and amazed if they weren't. OK, got your reports except for the one that obtains registry details. I'll get to that in a moment, but here's the very basic specifications of your PC: eMachines (model unknown) with Intel Celeron (Pentium II type - Frequency unknown) 128 MB of RAM Intel 440xx-based motherboard probably 440LX (82371AB/EB and 82443LX/EX) Crystal CS4281 PCI Audio and Gameport (IRQ 10 and 5 + DMA 1 respectively) ATi Rage Pro Turbo AGP 2X Graphics chip/card (probably with 4MB of graphics memory) HP D5259A Pavilion M70 Monitor Standard 101/102-Key or Microsoft Natural Keyboard HID-compliant mouse Lexmark 2300 Series USB Printer/Fax Conexant K56 PCI WinModem (IRQ 11) 8.x GB Hard Drive (2039 MB - 1.99 GB Free) (Assigned C:) Samsung SCR-730 CD-Rom Drive (Assigned as D:) No IRQ conflicts (3, 9, and 12 free - no forced hardware) Windows 98 SE (4.10.222 A) + Q318307 Update (Intellimouse Drivers?) Last Install : Clean install using OEM Preinstall Kit Internet Explorer 6 SP1 (6.0.2800.1106) Java VM Version 5.0.3167.0 Temporary Internet Files Cache (C:\WINDOWS\Temporary Internet Files) set to 100 MB Total Disk Space: 8212 MB, Available Disk Space: 2039 MB. Network (Adapters, Clients, Protocols): Dial-Up Adapter, Microsoft PPP over ATM Adapter, Dial-Up Adapter #2 (VPN Support), TCP/IP, Client for Microsoft Networks. Startup Programs: SystemTray (SysTray.Exe) RAM Idle Professional Registry (C:\Program Files\RAM Idle LE\RAM_98.exe) Both loaded from HKEY_LOCAL_MACHINE\...\...\...\Run key. Observations: ---------------- *** SKIP this if you want and go to SUGGESTIONS - this is just informational *** 1. You have a "WinModem" or "Software Modem" fitted. Basically this is a reduced standard modem designed to use Windows resources to fulfill the functions that would be self-supported in a standard PCI Modem. It uses Windows resources, and it might be a good idea to try and pick up a 2nd-hand PCI V92 56K PCI Modem and install that instead. A great many people have now moved to Broadband and connect via an external USB Broadband Modem, so you can pick up PCI Modems dirt cheap. Broadband is certainly a move that you should be considering if you spend any time surfing the Internet. 2. You have 128 MB of RAM Memory fitted. Although perfectly sufficient for Win98 when it isn't doing much, it isn't a lot if you start browsing the media-rich internet, editing images, or doing anything more than typing up a few letters. When the memory gets filled up with data in use, it then uses part of the hard drive to act as temporary memory, and access to/from the hard drive is slower than it is to main memory. It would be a good idea to add more RAM. perhaps up to something like 384 MB (maximum 512 MB for Win98), but within the physical constraints of the motherboard. Adding another 128 MB would show a noticeable improvement in general speed. 3. You have an older Rage Pro Graphics card which I'm sure will not have any more memory on it than 4MB (8MB at the very most). It doesn't take long to overflow that small amount of memory when viewing media-rich web pages, etc, and the main system memory (which is already fairly limited) would be used. AGP is a technology that was introduced just around the time when your motherboard was made, and AGP Graphics cards fit into a short dark coloured slot rather than the older (longer) PCI slots into which your Modem will be fitted. Your motherboard is limited to 2x speed, while up-to-date boards use 8x speed. The voltages are different, so you are limited to an AGP 2x graphics card, and you are unlikely to find such a card with much more than 8 MB of memory on it. It wouldn't be worth buying a card for an extra 4 MB of graphics memory unless you could pick one up for a few dollars. 4. You have an older computer based on a Pentium II motherboard. Although none of the reports show the processor's speed (quoted in MegaHertz), I would imagine it will be between 233 to 450 MHz, but more likely to be 233 to 300 HMz. By modern standards, this is now pretty old and slow, and upgrading (points 1, 2, and 3 above) is really only viable if you could acquire memory and a standard PCI Modem for a couple of$ each off somewhere like eBay.  What I'm saying is that it is not economically viable spending much on it, especially given that you won't really ever be able to run anything higher than Win98se (possibly Win2000 with memory upgrade) on it.

SUGGESTIONS
==========

You have a startup process there that MIGHT be contributing to Defrag constantly restarting.  It looks like you have installed http://www.tweaknow.com/ramidleLE.html or the "Pro" version.  This is quoted as an "intelligent memory optimizer" that will constantly be accessing memory in your RAM memory (ie. the fitted memory sticks) and probably also the overspill to the hard drive (Virtual Memory).  While this is enabled and running, it could well be interfering with defrag which will object to the interruption.

IF this is the same utility program, then there should be a configuration user option to disable it.  See the screenshot on the above page (http://www.tweaknow.com/Images/RAMIDLLE.jpg) and notice the large red tick that tells you that it is enabled.  This would be the best way of disabling it rather than using MSCONFIG or messing with the registry.  A reboot will be required to ensure that it isn't running.

I'm not sure if the "Ram Idle" memory optimizer could be falsely reporting your hard drive to be out of free space, but it is possible.  You have almost 2 GB of free hard drive space on an 8 GB drive, so a low disk space notification should not be getting triggered.

Your only other current startup process is "SystemTray", which is quite standard and OK to load.  Please be aware that without having "ScanRegistry" enabled as a startup (MSCONFIG again), your registry will NOT be backed up to file, so if something corrupts the registry you will not have a recently created registry to restore.  Don't leave this startup disabled for too long, and also re-enable "TaskMonitor" when you do re-enable "ScanRegistry".

In general, you should really be running Defrag in as "clean" a boot as possible.  Booting into Safe Mode from the F8 Boot Menu is better than trying to run it from Full (Normal) Windows Mode.

I am going to clean up and recreate your autoexec.bat, config.sys, etc files and upload them for you with instructions.  I'll do that later, but let me finally here address the issue of Multiple User Profiles.  My fear was that, by creating several different profiles each time you reinstalled Windows, it was eating up valuable hard drive space.  Your reports reveal that this IS NOT really an issue.

At the moment, you are logging onto the computer as "Default", so this has created the Password File C:\Windows\DEFAULT.PWL.  You previously had another profile that created C:\Windows\CONNI000.PWL, but this has been remarked out using MSCONFIG.  Your second batch of reports will reveal whether you can safely remove one or other profile without losing any files and documents, but you have asked a question about the batch file I uploaded:
" Do I have to run this from DOS or does the link you sent give me the instructions?".

The instructions are in the zip file and will open in Notepad.  They are easy enough to follow.

I'll upload your cleaned-up configuration files later.  Have to go out to work shortly again.  Yes, I know it's a Sunday (and also a public holiday weekend here in Scotland), but not all of us have easy Mon-Fri 9-5 easy IT jobs ;-)

Bill
Get an unlimited membership to EE for less than $4 a week. Unlimited question asking, solutions, articles and more. nobus hey bill, all i know about pc's i learned aftyer i was dismissed at my job when i was 50. (a computer Cy had no more employment for me) All = pure selfstudy. BillDL Well, that's testimony to self-discipline and determination. There we go, mizscarlett5, give it several years hanging around here and you'll be fighting the others for points ;-) mizscarlett5 ASKER First: My RAM Idle isn't set to run automatically--when I want to use it, I have to open it and "Enable it", so that shouldn't be a problem. Here is the info from the "Batch File": HK_LOCAL_MACHINE - SHELL FOLDERS ================================ REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\Shell Folders] "Common Desktop"="C:\\WINDOWS\\All Users\\Desktop" "Common Startup"="C:\\WINDOWS\\All Users\\Start Menu\\Programs\\StartUp" "Common AppData"="C:\\WINDOWS\\All Users\\Application Data" "Common Programs"="C:\\WINDOWS\\All Users\\Start Menu\\Programs" HK_LOCAL_MACHINE - USER SHELL FOLDERS ===================================== REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\User Shell Folders] HK_CURRENT_USER - SHELL FOLDERS =============================== REGEDIT4 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders] "Desktop"="C:\\WINDOWS\\Desktop" "Templates"="C:\\WINDOWS\\ShellNew" "AppData"="C:\\WINDOWS\\Application Data" "Start Menu"="C:\\WINDOWS\\Start Menu" "Programs"="C:\\WINDOWS\\Start Menu\\Programs" "Startup"="C:\\WINDOWS\\Start Menu\\Programs\\StartUp" "Fonts"="C:\\WINDOWS\\Fonts" "SendTo"="C:\\WINDOWS\\SendTo" "Recent"="C:\\WINDOWS\\Recent" "Favorites"="C:\\WINDOWS\\Favorites" "Cache"="C:\\WINDOWS\\Temporary Internet Files" "Cookies"="C:\\WINDOWS\\Cookies" "History"="C:\\WINDOWS\\History" "NetHood"="C:\\WINDOWS\\NetHood" "Personal"="C:\\My Documents" "PrintHood"="C:\\WINDOWS\\PrintHood" "Local AppData"="C:\\WINDOWS\\Local Settings\\Application Data" "My Pictures"="C:\\My Documents\\My Pictures" "Administrative Tools"="C:\\WINDOWS\\Start Menu\\Programs\\Administrative Tools" HK_CURRENT_USER - USER SHELL FOLDERS ==================================== REGEDIT4 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders] "Personal"="C:\\My Documents" "Favorites"="C:\\WINDOWS\\Favorites" "Cache"=hex(2):43,3a,5c,57,49,4e,44,4f,57,53,5c,54,65,6d,70,6f,72,61,72,79,20,\ 49,6e,74,65,72,6e,65,74,20,46,69,6c,65,73,00 USER PROFILES in WINDOWS DIRECTORY ================================== C:\WINDOWS\Profiles\Connie C:\WINDOWS\Profiles\Connie\Application Data C:\WINDOWS\Profiles\Connie\Cookies C:\WINDOWS\Profiles\Connie\Desktop C:\WINDOWS\Profiles\Connie\Favorites C:\WINDOWS\Profiles\Connie\History C:\WINDOWS\Profiles\Connie\My Documents C:\WINDOWS\Profiles\Connie\NetHood C:\WINDOWS\Profiles\Connie\Recent C:\WINDOWS\Profiles\Connie\Start Menu C:\WINDOWS\Profiles\Connie\Temporary Internet Files C:\WINDOWS\Profiles\Connie\Application Data\Adobe C:\WINDOWS\Profiles\Connie\Application Data\AdobeUM C:\WINDOWS\Profiles\Connie\Application Data\Eazy-Ware C:\WINDOWS\Profiles\Connie\Application Data\Google C:\WINDOWS\Profiles\Connie\Application Data\Identities C:\WINDOWS\Profiles\Connie\Application Data\ieSpell C:\WINDOWS\Profiles\Connie\Application Data\Macromedia C:\WINDOWS\Profiles\Connie\Application Data\MetaProducts C:\WINDOWS\Profiles\Connie\Application Data\Microsoft Web Folders C:\WINDOWS\Profiles\Connie\Application Data\Microsoft C:\WINDOWS\Profiles\Connie\Application Data\MSN6 C:\WINDOWS\Profiles\Connie\Application Data\MSNInstaller C:\WINDOWS\Profiles\Connie\Application Data\Real C:\WINDOWS\Profiles\Connie\Application Data\Registry Booster C:\WINDOWS\Profiles\Connie\Application Data\Spybot - Search & Destroy C:\WINDOWS\Profiles\Connie\Application Data\Sun C:\WINDOWS\Profiles\Connie\Application Data\Talkback C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0 C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0\AcroForm C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0\Collab C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0\eBooks C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0\Messages C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0\Preferences C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0\Updater C:\WINDOWS\Profiles\Connie\Application Data\Adobe\Acrobat\6.0\Messages\ENU C:\WINDOWS\Profiles\Connie\Application Data\Identities\{B7AC7B20-0151-11D4-BA27-D8941616D00E} C:\WINDOWS\Profiles\Connie\Application Data\Identities\{B7AC7B20-0151-11D4-BA27-D8941616D00E}\Microsoft C:\WINDOWS\Profiles\Connie\Application Data\Identities\{B7AC7B20-0151-11D4-BA27-D8941616D00E}\Microsoft\Outlook Express C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\cdn.digitalcity.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\suitesmart.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\tvguide.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\www.youtube.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\cdn.digitalcity.com\ch_tv C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\cdn.digitalcity.com\ch_tv\ga_swf_vote_p5_final.swf C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\tvguide.com\include C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\tvguide.com\include\template C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\tvguide.com\include\template\left C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\#SharedObjects\Y8LDD93D\tvguide.com\include\template\left\closeup2004b.swf C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#cdn.digitalcity.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#smokinggun.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#suitesmart.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#tvguide.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#www.youtube.com C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\DswMedia C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\Prefs C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\Prefs\4XSW3F8Q C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\Prefs\GZC2AJZ2 C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras\download C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\DirectSound C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\FlashAsset C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\MacroMix C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SoundControl C:\WINDOWS\Profiles\Connie\Application Data\Macromedia\Shockwave Player\xtras\download\MacromediaInc\SWA C:\WINDOWS\Profiles\Connie\Application Data\MetaProducts\StartUp Organizer C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\AddIns C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Address Book C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\HTML Help C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Internet Explorer C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Media Catalog C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Media Player C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\MSN Messenger C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Office C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Proof C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Templates C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\WELCOME C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Windows Media C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Word C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{00170409-78E1-11D2-B60F-006097C998E7} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{1B8303C4-49BA-4722-A83D-CBEE4244C07B} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{1FD0C5C1-B01B-4B4C-9607-E5D3B3D1318F} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{41F683BC-898F-43BF-A8D5-5E38079ED162} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{7148F0A8-6813-11D6-A77B-00B0D0142050} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{7148F0A8-6813-11D6-A77B-00B0D0142010} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{94F9723E-900A-43C5-8F4E-AD2D2ED09273} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{AC76BA86-0000-7EC8-7489-000000000605} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{AC76BA86-0000-7EC8-7489-000000000604} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{AC76BA86-0000-7EC8-7489-000000000603} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{AC76BA86-0000-0000-0000-6028747ADE01} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{AC76BA86-7AD7-1033-7B44-A00000000001} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{AC76BA86-7AD7-1033-7B44-000000000001} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Installer\{E6872CBD-8C1F-4814-861D-A1760D3FDCC3} C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Internet Explorer\Quick Launch C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\MSN Messenger\2003206991 C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\MSN Messenger\2003206991\Backgrounds C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\MSN Messenger\2003206991\CustomEmoticons C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\MSN Messenger\2003206991\UserTile C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Office\Actors C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Office\Recent C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Windows Media\9.0 C:\WINDOWS\Profiles\Connie\Application Data\Microsoft\Word\STARTUP C:\WINDOWS\Profiles\Connie\Application Data\MSN6\UserData C:\WINDOWS\Profiles\Connie\Application Data\MSN6\WatsonReporting C:\WINDOWS\Profiles\Connie\Application Data\Real\Msg C:\WINDOWS\Profiles\Connie\Application Data\Real\RealPlayer C:\WINDOWS\Profiles\Connie\Application Data\Real\rnadmin C:\WINDOWS\Profiles\Connie\Application Data\Real\Msg\20_1061228276 C:\WINDOWS\Profiles\Connie\Application Data\Real\Msg\20_1060716279 C:\WINDOWS\Profiles\Connie\Application Data\Real\Msg\3115_1062193948 C:\WINDOWS\Profiles\Connie\Application Data\Real\RealPlayer\ErrorLogs C:\WINDOWS\Profiles\Connie\Application Data\Registry Booster\Registry Booster C:\WINDOWS\Profiles\Connie\Application Data\Spybot - Search & Destroy\Backups C:\WINDOWS\Profiles\Connie\Application Data\Spybot - Search & Destroy\Excludes C:\WINDOWS\Profiles\Connie\Application Data\Spybot - Search & Destroy\Logs C:\WINDOWS\Profiles\Connie\Application Data\Spybot - Search & Destroy\Recovery C:\WINDOWS\Profiles\Connie\Application Data\Spybot - Search & Destroy\Snapshots C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\ext C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\javaws C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\log C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\security C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache\javapi C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache\tmp C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache\javapi\v1.0 C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\ext C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\file C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\tmp C:\WINDOWS\Profiles\Connie\Application Data\Sun\Java\Deployment\javaws\cache C:\WINDOWS\Profiles\Connie\Application Data\Talkback\Netscape C:\WINDOWS\Profiles\Connie\Application Data\Talkback\Netscape\MozillaTrunk C:\WINDOWS\Profiles\Connie\Application Data\Talkback\Netscape\MozillaTrunk\Win32 C:\WINDOWS\Profiles\Connie\Application Data\Talkback\Netscape\MozillaTrunk\Win32\2003100716 C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS C:\WINDOWS\Profiles\Connie\Desktop\MSN Connections C:\WINDOWS\Profiles\Connie\Desktop\My Briefcase C:\WINDOWS\Profiles\Connie\Desktop\Optimize and spys C:\WINDOWS\Profiles\Connie\Desktop\Pics C:\WINDOWS\Profiles\Connie\Desktop\Setup Windows and IE6 C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS\Antivirus C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS\Cleaners C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS\Downloaded Programs C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS\Fixit C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS\Maintenance C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS\Restored Cab C:\WINDOWS\Profiles\Connie\Desktop\CLEANERS\Spycheckers C:\WINDOWS\Profiles\Connie\Favorites\Channels C:\WINDOWS\Profiles\Connie\Favorites\Computer Stuff Downloads C:\WINDOWS\Profiles\Connie\Favorites\Computer Stuff C:\WINDOWS\Profiles\Connie\Favorites\DJs Programs C:\WINDOWS\Profiles\Connie\Favorites\Job Search Websites C:\WINDOWS\Profiles\Connie\Favorites\Job Search C:\WINDOWS\Profiles\Connie\Favorites\Legal Docs C:\WINDOWS\Profiles\Connie\Favorites\Links C:\WINDOWS\Profiles\Connie\Favorites\MATT C:\WINDOWS\Profiles\Connie\Favorites\Media C:\WINDOWS\Profiles\Connie\Favorites\Medical C:\WINDOWS\Profiles\Connie\Favorites\Microsoft Internet Explorer C:\WINDOWS\Profiles\Connie\Favorites\MIT Courses C:\WINDOWS\Profiles\Connie\Favorites\MSN Stuff C:\WINDOWS\Profiles\Connie\Favorites\Reference C:\WINDOWS\Profiles\Connie\Favorites\Shopping C:\WINDOWS\Profiles\Connie\Favorites\TV C:\WINDOWS\Profiles\Connie\Favorites\Channels\Microsoft Channel Guide C:\WINDOWS\Profiles\Connie\Favorites\Computer Stuff\Startup Info C:\WINDOWS\Profiles\Connie\Favorites\Reference\Medical Reference C:\WINDOWS\Profiles\Connie\Start Menu\Control Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D} C:\WINDOWS\Profiles\Connie\Start Menu\Printers.{2227A280-3AEA-1069-A2DE-08002B30309D} C:\WINDOWS\Profiles\Connie\Start Menu\Programs C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Accessories C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Adobe C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Adobe Acrobat 4.0 C:\WINDOWS\Profiles\Connie\Start Menu\Programs\AI RoboForm C:\WINDOWS\Profiles\Connie\Start Menu\Programs\AM-DeadLink C:\WINDOWS\Profiles\Connie\Start Menu\Programs\AnalogX C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Clean System Directory C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Disabled Startup Items C:\WINDOWS\Profiles\Connie\Start Menu\Programs\EasyCleaner C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Lavasoft Ad-Aware SE Personal C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Lexmark 2300 Series C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Netscape Communicator C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Panicware C:\WINDOWS\Profiles\Connie\Start Menu\Programs\PCDoctor v2.1 C:\WINDOWS\Profiles\Connie\Start Menu\Programs\PrintMe Internet Printing C:\WINDOWS\Profiles\Connie\Start Menu\Programs\QuickTime C:\WINDOWS\Profiles\Connie\Start Menu\Programs\RAM Idle LE C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Registry First Aid C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Save My Desktop! C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Spybot - Search & Destroy C:\WINDOWS\Profiles\Connie\Start Menu\Programs\StartUp C:\WINDOWS\Profiles\Connie\Start Menu\Programs\System Mechanic 6 C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Trellix Web C:\WINDOWS\Profiles\Connie\Start Menu\Programs\TweakNow RegCleaner Std C:\WINDOWS\Profiles\Connie\Start Menu\Programs\WinZip C:\WINDOWS\Profiles\Connie\Start Menu\Programs\WMV9 VCM C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Xdrive C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Accessories\Accessibility C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Accessories\Communications C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Accessories\Entertainment C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Accessories\Games C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Accessories\Internet Tools C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Accessories\System Tools C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Adobe\Adobe Download Manager C:\WINDOWS\Profiles\Connie\Start Menu\Programs\AnalogX\CookieWall C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Netscape Communicator\Utilities C:\WINDOWS\Profiles\Connie\Start Menu\Programs\Panicware\Pop-Up Stopper Free Edition Looks like there are a lot of "Connie" user profiles which I thought I had disabled. I'm not worried about losing any of the programs except the Roboform password list and my docs and I've exported both to the Desktop. Does this give you the info you need? Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC! Walt Forbes mizscarlett5 ASKER By the way, I did run Defrag from Safe Mode and Drive's Contents still kept changing. Should I try reinstalling it from Cabs or do you think cleaning up the Profiles will take care of it? ASKER CERTIFIED SOLUTION Log in to continue reading Get an unlimited membership to EE for less than$4 a week.
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mizscarlett5

Bill,  Thanks for the info.  I'll leave the profiles as they are until I hear back from you.  I think I've used several profiles (CL, Connie, Default, Caroline), thinking that was what I should do to "erase all the "bad info",  but since they don't all show up, I think the majority are under Connie, and I can always reinstall any programs I have to have.  I can zip the Docs & print the passwords and anything else I need (pics, etc.) to floppies.  So if I can just have "Connie" as the User and get rid of all the others, I'll be happy.  Just let me know how to proceed. Thanks for all your help.
BillDL

Connie.  Sorry about the delays.  I'm juggling sleep with work, and I need a lot of sleep as I've got a bad cold right now.  Kind of living in a daze at the moment.
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mizscarlett5