troubleshooting Question

Router cutting out

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ComputerMensch asked on
Routers
9 Comments1 Solution375 ViewsLast Modified:
I have a client whose router continues to lose connectivity.  I have upgraded the PC (they needed a new one), the modem and the router and yet the connection still cuts out.  They have cable broadband and currently are running on a Netgear MIMO wireless router to which they are connected via Ethernet.  Connecting directly to the modem restores connectivity.  Resetting everything will restore connectivity, but apparently only when I do it (when they do it, it doesn't work although I've shown them many times how to do it).

Is there anything that I can try?  Changing the MTU, perhaps?  Disabling the router's firewall?  I don't mind restarting everything for them, but I'm forty miles away and can't do this every week.

Thanks.
ASKER CERTIFIED SOLUTION
rsivanandan

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