troubleshooting Question

No video/ No boot ?

Avatar of Nanci252
Nanci252 asked on
2 Comments1 Solution239 ViewsLast Modified:
Machine:   Gateway EL500C, running XP, purch. 4+yrs.ago.   Home use. etc.

Seq. of events:  On start initial symptom was  boot screen, then whisking noise inside, then black monitor.   Folks told her new hard drive(noise).  Purch'd.  Had friend install.  He did not remove old, just added new...she went home, connected, and got no video, but no longer has whisking noise....but, had no idea she needed to "install" hd , drivers, OS, etc.
Telephoned Gateway telly help.  Runs thru what sounds like ordinary tech inspect tour.   Lots of "touching and reconnecting"  things, tho.  SO.   Telly tech decided "new video card".    Ok.   She ordered.
Arrival and install looked like they were on her - other friend bailed.   ( I hate to ask her if he may have hurt it, and didn't tell her?)  So......I told her bring it,  and found that even general  troubleshooting did nothing.    Did the step by step  part by part, and  still no action.   She researched w/Gateway that 3 lights had to be green on mobo -  not or'g., yell., etc.     They are Not.   It was tough enough to figure out codes to whose mfg. hd., and video cards for that serial # Gateway !!   And their sales prices via support tech  are  outrageous.
Where  next ?
Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros