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sim2k_supportFlag for United States of America

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Outlook Express replies never get to the recipient

In Outlook Express, we can send new emails out and they are received, and incoming messages are received in the inbox normally.  However when we reply to a message, it goes to the outbox, leaves the outbox, and shows up under sent items, but never gets to the recipient.  If we start a new email and send it to them, they get it fine.  The mail settings appear to be ok as we are receiving email and can send new messages, we just can't reply and have it get to the recipient.  It is Outlook Express on an XP Home machine.

Thanks,
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war1
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Greetings, sim2k_support !

1. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

2. Check if DBX file is corrupt. Perform a repair with
Macallan
http://insideoe.tomsterdam.com/resources/tools.htm#macallan
OR
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

3. Create a new Outlook Express identity.
http://support.microsoft.com/kb/209169

4. Repair or Reinstall Outlook Express.
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Best wishes!
sim2k_support,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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ASKER

It may have been an issue with their outgoing mailserver matching the ISP settings.  I am waiting for confirmation on whether that fixed it or not.
Changing the outgoing mail server in the account properties seems to have fixed it, I guess we can close or abort this one.

Thanks.
sim2k_support, glad the problem is fixed.  You may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is at the top right of the page.
ASKER CERTIFIED SOLUTION
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PAQ_Man
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