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pdadddino
Flag for United States of America asked on

norton internet security 2005 forgot supervisor password

forgot this password. can't get to internet(i can in safemode).
want to uninstall but cannot do that either?
was able to stop it from starting in msconfig.
was then able to connect aim and liveupdate.
but still no browser.
on restart norton started up again.
i can ping my router and can ping www.yahoo.com
Software

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war1

8/22/2022 - Mon
war1

pdadddino

ASKER
hi, i cannot do anything unless i am logged on as supervisor and that is the password i do not know!
war1

Do you mean the Administrator password for Windows XP?  If so, use these Administrator Password Recovery methods:
http://www.worldstart.com/tips/tips.php/1436
or
http://www.petri.co.il/forgot_administrator_password.htm
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pdadddino

ASKER
no. the supervisor password for norton internet security!!!!!!
war1

Situation:
You forgot the password that you assigned to Norton Internet Security or Norton Personal Firewall.

Solution:
To reset your password

1. Click Start > Settings > Control Panel > Add or Remove Programs.
2. Select Norton Internet Security or Norton Personal Firewall.
3. Click Change.
4. Click Reset.
5. In the "Password key" field, type the password key displayed.
6. Type your new password into the "New password" and "Confirm new password" text fields.
7. Click OK.

If no joy, Norton Personal Firewall or Norton Internet Security 2001 or 2002 unexpectedly prompts for a supervisor password http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/46883463d5efbecc85256ee600556cc2/64cef7d8190d054185256ede00518dbd?OpenDocument&src=bar_sch_nam
pdadddino

ASKER
no joy either way
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pdadddino

ASKER
i can get the internet/browser in safemode
war1

pdadddino,

Looks like you have to reinstall your operating system.  Try these steps first:

Run the System File Checker. Go to Start > Run and type sfc /scannow

Perform a System Restore back to the date when all was working.

If no joy, perform a repair install
http://michaelstevenstech.com/XPrepairinstall.htm
r-k

The default password should be "symantec"
Try that.
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pdadddino

ASKER
i tries what war1 suggested, using regseeker to delete all references to 'norton' and 'symantec'.... after this i could not boot up and had to do an XP repair and then i was able to uninstall NIS. it was a grind but all is well now.  
war1

pdaddino, glad you got rid of NIS.  You still need a firewall.  Windows Firewall will do.
war1

pdadddino,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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war1

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