troubleshooting Question

Email Recipient Receiving Winmail.dat

Avatar of patcic
patcic asked on
3 Comments1 Solution2893 ViewsLast Modified:
We are having a problem with a user sending email via Outlook 2003.  She is trying to send a PDF attachement to an address (all addresses at the same domain have the same problem), but the recepient receives a winmail.dat file.

I have been researching this problem for a while now, and I know that the winmail.dat file contains RTF header information.  I have confirmed that the recipient is using Lotus Notes.  I have tried setting this user to only send as plain text and have also set the contact to send only as plain text.  I have checked the email in her Sent Items folder and have confirmed that it was email as plain text.  Everyone else in our company can send to this recipient with no trouble.

In addition to sending as plain text, I have tried reinstalling her Office and deleting and recreating her Outlook profile.  I would like to know if there is anything else I should try.
Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros