troubleshooting Question

2003 Terminal server "The RDP Protocol Component "DATA ENCRYPTION" Detected an Error

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ucsdprovost asked on
Windows Server 2003
5 Comments1 Solution1196 ViewsLast Modified:
Hello,

Some of our users are getting disonnected while connected to the terminal server.  When I check the log, there's an Event ID 50
"The RDP Protocol Component "DATA ENCRYPTION" Detected an Error..." error message

So I did the following:
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\TermService\Parameters
Under this registry subkey, delete the following values: • Certificate
• X509 Certificate
• X509 Certificate ID
 
Quit Registry Editor, and then restart the server.

However, users are still getting disconnected.
The users that I know of that are being disconnected use HP5500 thin client.

Windows 2003 SP1 Terminal server
License = user mode
Encryption = client compatible

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