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rsuguna1

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lanmanserver stops automatically in win 2003 server

Hi ,

Lastweekend there was a power shutdown in the building therefore, i did a proper shutdown of my DC (windows 2003 server SP1) and web server (windows 2003 SP1 web edition)

Aft i switched on the servers, i receive the following error msg:
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information - event id =1004

Reporting queued error: faulting application svchost.exe, version 5.2.3790.1830, faulting module netapi32.dll, version 5.2.3790.1830, fault address 0x0000a2be.

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Event Id=1058

Generic Host Process for Win32 Services encountered a problem and needed to close.

then at close to 6pm, none of us in the organisation is able to access the shared folders in the server. The lanmanserver service has been stopped running therefore, the following mgs were logged in the events log:

Windows cannot access the file gpt.ini for GPO CN={31B2F340-016D-11D2-945F-00C04FB984F9},CN=Policies,CN=System,DC=nxgencomms,DC=com,DC=sg. The file must be present at the location <\\nxgencomms.com.sg\sysvol\nxgencomms.com.sg\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini>. (Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied. ). Group Policy processing aborted.
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event id=1030

Windows cannot query for the list of Group Policy objects. Check the event log for possible messages previously logged by the policy engine that describes the reason for this.

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 hijackthis log
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Logfile of HijackThis v1.99.1
Scan saved at 4:02:50 AM, on 10/2/2006
Platform: Windows 2003 SP1 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP1 (6.00.3790.1830)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SAV\DefWatch.exe
C:\WINDOWS\system32\Dfssvc.exe
C:\WINDOWS\System32\dns.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\CBA\pds.exe
C:\WINDOWS\System32\ismserv.exe
f:\PROGRA~1\MICROS~1\MSSQL$~1\binn\sqlservr.exe
C:\WINDOWS\system32\ntfrs.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\SAV\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\lserver.exe
C:\WINDOWS\System32\wins.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SAV\VPTray.exe
C:\Program Files\QNAP\NetBak\NetBak.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\WINDOWS\system32\oobechk.exe
C:\WINDOWS\system32\mshta.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator.NXGENCOMMS\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/hardAdmin.htm
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SAV\VPTray.exe
O4 - HKLM\..\Run: [QNAP_NASNetBak] C:\Program Files\QNAP\NetBak\NetBak.exe /min
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1152437397963
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1159338795468
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = nxgencomms.com.sg
O17 - HKLM\Software\..\Telephony: DomainName = nxgencomms.com.sg
O17 - HKLM\System\CCS\Services\Tcpip\..\{D9128AE0-D3E0-417E-8BE9-57229C3F7ED8}: NameServer = 192.168.1.99
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = nxgencomms.com.sg
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = nxgencomms.com.sg
O20 - Winlogon Notify: dimsntfy - C:\WINDOWS\SYSTEM32\dimsntfy.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\SAV\DefWatch.exe
O23 - Service: Intel PDS - Intel Corporation - C:\WINDOWS\system32\CBA\pds.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\SAV\Rtvscan.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)

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net start
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These Windows services are started:

   Application Experience Lookup Service
   Automatic Updates
   COM+ Event System
   Computer Browser
   Cryptographic Services
   DCOM Server Process Launcher
   DHCP Client
   Distributed File System
   Distributed Transaction Coordinator
   DNS Client
   DNS Server
   Error Reporting Service
   Event Log
   File Replication Service
   FTP Publishing Service
   Help and Support
   HTTP SSL
   IIS Admin Service
   Intel PDS
   Intersite Messaging
   IPSEC Services
   Kerberos Key Distribution Center
   Logical Disk Manager
   Microsoft Search
   MSSQL$NXGEN
   Net Logon
   Network Connections
   Network Location Awareness (NLA)
   NT LM Security Support Provider
   Plug and Play
   Print Spooler
   Protected Storage
   Remote Access Connection Manager
   Remote Procedure Call (RPC)
   Remote Registry
   Routing and Remote Access
   Secondary Logon
   Security Accounts Manager
   Server
   Shell Hardware Detection
   SNMP Service
   Symantec AntiVirus
   Symantec AntiVirus Definition Watcher
   System Event Notification
   Task Scheduler
   TCP/IP NetBIOS Helper
   Telephony
   Terminal Server Licensing
   Terminal Services
   VNC Server Version 4
   Windows Audio
   Windows Internet Name Service (WINS)
   Windows Management Instrumentation
   Windows Time
   Wireless Configuration
   Workstation
   World Wide Web Publishing Service

The command completed successfully.

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The lanmanserver service and those dependant on it stops twice: arnd 12.30am and arnd 5.55pm

i have deleted all the scheduled taks to see if there r the one which causes the service to stop but he problem still persist.
I have run virus scan numerous times and no viruses detected.
the server has 2 network card assigned to diff static ip addresses.



i hope someone can help me.

Thanks!

su
ASKER CERTIFIED SOLUTION
Avatar of plimpias
plimpias
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If you don't need the second nic please set to auto obtain, make sure it doesn't have a gateway and disable the nic.

Then follow these directions and change the binding order to point to the active nic first,

http://support.microsoft.com/?kbid=894564
Avatar of rsuguna1
rsuguna1

ASKER

Hi all,

Managed to solve the problem after installing critical updates.

Thanks!
Excellent!
I think i answered helped resolve this issue

I said
Please try to reinstall SP1, then Please make sure that your server has all security patches install, R


They said
Managed to solve the problem after installing critical updates.
Hi plimpias,

<quote>then Please make sure that your server has all security patches install<quote>

Sorry, I missed that part. Therefore my new recommendation is : accept : plimpias.

Sorry again

Cheers
vsg375
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