Symantec antivirus 10.1 and managed clients ?

last week I upgraded the symantec antivirus on my managment server from 10 to 10.1, after that the managment server cannot see all the servers (clients) that were managed before? noting that some of the clients are in the same network as the managment server, and others on different network, so i need to know how i can manage them all and remote installation ???  
ajalboushAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Simon EarlSenior ConsultantCommented:
Hiya,

You need to copy the grc.dat file from a managed computer to one of the unmanaged computers and then reboot them.

I would try copying the file either with a batch file or login script if there are lots of them.

Here's the link

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002090911484748

Thanks
Si
ajalboushAuthor Commented:
thank u,

the problem now is solved partialy, i added many servers and it is okay, but still i have other clients on a different network that the parent server, how i can make them belong to the parent server which is not on the same network ? what ports i need tp open ? and they will appear at the symantec sytem console.??
Simon EarlSenior ConsultantCommented:
Again, as long as the routing is configured correctly on the network, you should just be able to copy the grc.dat file across to these machines and they will be managed by the Parent Server.

Can you ping the parent server from one of these machines that are not managed ?

Cheers
Si
Announcing the Winners!

The results are in for the 15th Annual Expert Awards! Congratulations to the winners, and thank you to everyone who participated in the nominations. We are so grateful for the valuable contributions experts make on a daily basis. Click to read more about this year’s recipients!

ajalboushAuthor Commented:
no i cannot ping them, because they are on a different network behind a firewall ?
Simon EarlSenior ConsultantCommented:
Ahhhh........right you will need to open up port TCP 2967 on the firewall

I've put the link below to a helpful article

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004070817071248?Open&src=tranus_ent_sl

Cheers
Si

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Simon EarlSenior ConsultantCommented:
Hi ajalboush

If this question is closed and an expert helped you to fix the problem, then please accept their answer.

If not, can you post a question in http://www.experts-exchange.com/Community_Support/ asking for the question to be deleted or closed.

Thanks
Si
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Fonts Typography

From novice to tech pro — start learning today.