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Computer crashed - Error code 00000019, parameter1 00000020, parameter2 8952a698, parameter3 8952a6b0, parameter4 0a030001.

Machine crashed when user just finished using Nero.
Looked in the error logger and found this information:

Source: System Error
Category (102)
Event ID: 1003

Error code 00000019, parameter1 00000020, parameter2 8952a698, parameter3 8952a6b0, parameter4 0a030001.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The machine went down twice producing the same error message in the Error Logger.

Currently the computer appears to be alright.

Machine info:

Windows XP Professional Service Pack 2 (build 2600)
2.40 gigahertz AMD Athlon 64 X2 Dual Core
2048 Megabytes Installed Memory

Any comment(s) and or suggestion(s) that will test that the computer is stable please let me know.

Thanks!

johnb6767

First of all, I would run some maintenance on teh HDD...

chkdsk /r at a command prompt

The download this little guy here...

MS Memory tester
http://oca.microsoft.com/en/windiag.asp

or Memtest86
http://www.memtest86.com/

And do Full Extended scans on these and let them run. Memory may not show corruption on the 1st pass..

Also, go into Windoes, Control panel>System>Advanced>Virtual Memory>Disable the swap file for testing purposes. You can always reenable it later. If the Pagefile.sys is still presetn after a reboot after making that change, then delete it manually....

Any of other errors in the logs?

See if any of this helps...

phototropic

I agree with johnb6767...check the RAM.

The PSU is also suspect, especially if the fault is intermittent. Can you swap it for a known good unit?

Elton Brown

ASKER

Thanks guys for the pointers!
I will try your suggestions and and let you know what happens.

Thanks!

Elton Brown

ASKER

phototropic,

I wish I had another PSU I could swap out in exchange for the current one!
Oh well, what can I do??

Thanks for the suggestion!

cpc2004

Hi cdplayer,

The crash may be caused by faulty ram or device driver error (ie video, sound card, modem and etc). The system event log and the minidump has the most useful diagnostic information. When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the detail of the blue screen.

Event ID: 1001
Source: Save Dump
Description:
The computer has rebooted from a bugcheck.The bugcheck was : 0xc000000a (0xe1270188, 0x00000002, 0x00000000, 0x804032100).
Microsoft Windows..... A dump was saved in: .......

Event Source: System Error
Event Category: (102)
Event ID: 1003
Description:
Error code 1000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000

Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here

Zip 5 to 6 minidumps to a zip file and attach it at any webspace. I will study the dump and find out the culprit. If you can't provide the minidumps, run memtest to stress test the ram. Make sure that your windows is not infected with spyware, adware adn chkdsk /r.
http://www.memtest86.com/.

Get public webspace
Use a free service like rapidshare to attach the minidumps and post the url of the mimidumps at this thread.
http://www.rapidshare.de/

cpc2004

Elton Brown

ASKER

It appears that the computer only has a problem when I attempt to burn a CD using Nero is when the OS went belly up.
Attempting to see update Nero's and the hardware's drivers.

More to come in a day or so.

Thanks!

johnb6767

Personally, I would totally uninstall the app, and reinstall it fresh...

ASKER CERTIFIED SOLUTION

phototropic

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