Auto Accept Agent is unresponsive, won't start or let me uninstall (EventIDs:4097, 11722, 7009)

Im running SBS 2003 Standard and Auto Accept Agent has been running for a year without any problems. All of a sudden users reports that their Invitations aren't accepted and that they haven't been so in at least 3 weeks...

In the application eventlog I got this for each invitation to the resource:

Event Type:      Error
Event Source:      Auto Accept Agent
Event Category:      None
Event ID:      4097
Date:            18-09-2006
Time:            11:44:56
User:            N/A
Computer:      SERVER01
The description for Event ID ( 4097 ) in Source ( Auto Accept Agent ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Exception occurred while processing item "file://./backofficestorage/DOMAIN/MBX/USER/Inbox/SUBJECT". This item will not be processed.

The exception information is:
System.Runtime.InteropServices.COMException (0x80070426): The service has not been started.

   at Private.Interop.Cdoex.IDataSource.Open(String SourceURL, Object ActiveConnection, ConnectModeEnum Mode, RecordCreateOptionsEnum CreateOptions, RecordOpenOptionsEnum Options, String UserName, String Password)
   at Microsoft.Exchange.Agents.AutoAccept.EventSink.GetFolderLocations(String sMailboxURL, String& calendarLoc, String& deletedItemsLoc)
   at Microsoft.Exchange.Agents.AutoAccept.EventSink.ProcessOnSaveEvent(String itemUrl, DateTime& deliveryTime)
   at Microsoft.Exchange.Agents.AutoAccept.EventSink.OnSave(IExStoreEventInfo pEventInfo, String bstrURLItem, Int32 lFlags).

I found some solutions on similar problems:

2) This behavior manifests when Resource Mailboxes are no longer being managed by Auto Accept Agent on Exchange Server 2003. Unbind each Resource Mailbox using RegisterMailbox.vbs with the /U switch then reregister each Resource Mailbox using the same command without the /U switch.

but nothing has helped!?!?

I tried to uninstall the service and got this:
Event Type:      Error
Event Source:      MsiInstaller
Event Category:      None
Event ID:      11722
Date:            11-10-2006
Time:            21:05:00
User:            xxxxxx
Computer:      xxxxxx
Product: Auto Accept Agent -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CA_AutoAcceptInstaller.uninstall, location: C:\Program Files\Exchsrvr\Agents\AutoAccept\Bin\AutoAcceptInstaller.exe, command: UNINSTALL 3

For more information, see Help and Support Center at
0000: 7b 44 34 38 46 44 39 34   {D48FD94
0008: 37 2d 35 35 38 31 2d 34   7-5581-4
0010: 44 43 45 2d 42 31 45 42   DCE-B1EB
0018: 2d 38 37 36 32 37 43 31   -87627C1
0020: 30 31 44 34 38 7d         01D48}  

Now I get a the following popup and event ID when trying to restart the service:
Gould not start the Auto Accept Agent service on Local Computer
Error 1053: The service did not respond to the start or control request in a timely fashion.

System Event:
Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7009
Date:            11-10-2006
Time:            21:16:25
User:            N/A
Computer:      SERVER01
Timeout (30000 milliseconds) waiting for the Auto Accept Agent service to connect.

For more information, see Help and Support Center at

I am totally lost now since I cant uninstall the service and I can't start it to debug it. Does anybody have any ideas????

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What happens if you try to install it again over the top?
Has the server been rebooted recently?

pthodeAuthor Commented:
Hi Simon,

When I try to install the AAA it just finishes the installation in about 3 seconds and says the installation has been completed successfully. I have rebooted the server several times in the process.

pthodeAuthor Commented:
This is still an open issue. Anybody have some tips to what could be wrong?

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pthodeAuthor Commented:
I have now been able to uninstall the AAA by removing alot of registry settings. After reinstalling the AAA I can start the service (uses lokal system account) but now, when trying to register a resource I get this

C:\Program Files\Exchsrvr\Agents\AutoAccept>cscript RegisterMailbox.vbs /
Microsoft (R) Windows Script Host Version 5.6
Copyright (C) Microsoft Corporation 1996-2001. All rights reserved.

Registering with Auto Accept Agent.
Error 80070426: The service has not been started.

Error: Unable to get event binding path for

The service is running and so is the COM object!

Ideas anyone????

pthodeAuthor Commented:
Ok, the last one was fairly easy, my Administrative acount didnt have rights to do this. Added it to the COM service and voila!

Unregistret my mailboxes and reregistrated them.

Now everything works.


(I will ask support to close this)
Closed, 500 points refunded.
Community Support Moderator

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