Accept Changes and Reject Change greyed-out

I have to admit that I'm not too savvy with using the "track changes" feature in Word, so this might be a newbie question.  I've got a client who uses this feature with his clients.  He got a document recently that he seems to be able to make changes to, but he can't accept or reject changes.  The document is protected and tells me that,

"This document is password-protected. Special restrictions are in effect. You may edit this region, but all changes will be tracked."

This sounds right to me, but as I go through the document using the "next" change button, I have no option to accept or reject changes.  What does this mean?  It looks like the only changes were a couple of date changes, but when I go to them, I have no option to accept or reject these changes.

Best Wishes,

Jeffery Smith
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JeffesmiAsked:
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fractlCommented:
Hi Jeffery
From the sounds of things, someone has protected this document at some stage.  And they've specifically invoked protection for "track changes".    (An option under Tools / Protect Document.)  

Someone would only do this to ensure that they can see any changes that have been made.  Once a document is protected in this fashion, a person making changes to it has no choice but to make them with revision tracking on.  And changes that have been made may not be accepted or rejected.

In order to accept / reject the revisions, your client would have to remove the protection.  (Tools / Unprottect document.)  And if the person who protected it used a password (instead of leaving it blank) then it becomes that much harder.  

In an ideal world, your client would be able to track the document back to the person who protected it, and ask them to remove the protection for him.  

Alternately, there are tools for cracking these passwords and/or hacking the document but that's a more complex problem.  Worst case scenario, you should be able to paste the document contents into a new document and carry on from there without the "protection"!

regards,
fractl

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JeffesmiAuthor Commented:
Sounds reasonable. Thanks for the info fract!.

Best Wishes,

Jeffery Smith
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