I have recently set up an HP LaserJet 4250tn on our Win2003 Print server. I performed the installation with the PCL 5e driver as required by one of our internal applications. In our operation we have Win2kSp4 and WinXpSp2 workstations exclusively.
I use the following procedure to install all new printers.
Start>>Run>>\\servername which generates a list of printers and to install all that is needed to do is to right click the desired printer(s) and choose connect. After a brief moment the desired items are installed and work just fine.
Just recently, I installed an HP LaserJet 4250tn with the PCL 5e driver on the Print Server. I use the above procedure to install and that seems to work fine. When the users try to print to this newly installed printer they get the following message.
The ‘HP LaserJet 4250 PCL 5e driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now?
Formerly all drivers remained installed on the server and the printers worked without complaint.
HP recommended that we reinstall the printer and this did not fix the issue.
Any insights as to why this is happening would be greatly appreciated.