HP LaserJet 4250 PCL 5e drivers not loading on Print Server correctly

I have recently set up an HP LaserJet 4250tn on our Win2003 Print server.  I performed the installation with the PCL 5e driver as required by one of our internal applications.  In our operation we have Win2kSp4 and WinXpSp2 workstations exclusively.

I use the following procedure to install all new printers.

Start>>Run>>\\servername  which generates a list of printers and to install all that is needed to do is to right click the desired printer(s) and choose connect.  After a brief moment the desired items are installed and work just fine.

Just recently, I installed an HP LaserJet 4250tn with the PCL 5e driver on the Print Server.  I use the above procedure to install and that seems to work fine.  When the users try to print to this newly installed printer they get the following message.

The ‘HP LaserJet 4250 PCL 5e driver is not installed on this computer.  Some printer properties will not be accessible unless you install the printer driver.  Do you want to install the driver now?

Formerly all drivers remained installed on the server and the printers worked without complaint.

HP recommended that we reinstall the printer and this did not fix the issue.

Any insights as to why this is happening would be greatly appreciated.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Conflicts with another driver maybe?  Can you use a different driver to troubleshoot like using a pcl6 or a generic driver?  Also as a last resort (or maybe it was because I couldn't think of anything else)  you could wipe out all your printers and install the 4250tn first and test it.  Then re-install the others.  Obviously this won't be practical in many environments but it has worked for me before.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BrianLogueAuthor Commented:
It ended up being a bad driver on the included CD.  After some time, I found another driver that finally worked from the HP website.  Thanks for the help!!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.