Norton will not uninstall. Please help.
Posted on 2006-10-18
Hi all !
Every time we turn on our computer, it halts. We suppose that, either Norton has something to do with this, or we have a hardware problem.
So we turn on the computer using safe mode. This works. Then we try to uninstall Norton (control panel -> add/remove programs, etc.). When we try to uninstall it this way, we get the following error:
"Setup has detected that a previous install or uninstall has been completed but requires a restart." etc. And we cannot uninstall it.
I have 2 questions:
1) How can I actually uninstall Norton?
2) If I *cannot* enter Windows under Regular mode, but I *can* enter under Safe mode... can I discard the possibility that this is in fact a *hardware* problem?
PS. I have Windows XP and Norton 2006.
Thank you so much in advance!