Can't open archived folders

Posted on 2006-10-19
Last Modified: 2008-03-10
I have just searched my archived sent items, when I try to open a folder I get a pop up window that says; " Can't open this item. Could not open this item. Try again" but I have tried again repeatedly and just get the pop up window with the same message, can anyone help how can I open my archived sent mail? Thanks
Question by:9116kb
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LVL 14

Assisted Solution

inbarasan earned 250 total points
ID: 17764448
Dear 9116kb,
> Can't open this item. Could not open this item. Try again" but I have
> tried again repeatedly and just get the pop up window with the same
> message, can anyone help how can I open my archived sent mail? Thanks
Your pst file may be corrupted. Repiar the PST using scanpst tool
Here is the link for the same

LVL 97

Accepted Solution

war1 earned 250 total points
ID: 17766249
Greetings, 9116kb !

To go along with what inbarasan said, scan also the archive.pst file with ScanPST.  Archive.pst is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook or C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder.  It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Best wishes!

Author Comment

ID: 17767172
Thank you both for the advice. I have gone through the steps you suggest but the archive.pst file is not shown in the Outlook file (I have selected view all files) I did a search for the file, the search results says the file is in the Outlook folder but I cannot view it, do you know why? Thanks
LVL 97

Expert Comment

ID: 17767318
If you have selected to view hidden files, then you should see it in the Outlook folder.  Maybe you need to scroll down the folder.

Author Comment

ID: 17773585
I found I could open the file from the find function with the Inbox Repair program. Thank you both for your help

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