PC won't start with VOIP phone

teallach
teallach used Ask the Experts™
on
I recently purchased the Noblesse Premier Voip phone http://premier.te-group.com/dect_noblesseVOIP.aspx. It works perfectly, until I try to switch the computer off and on. The computer switches off ok, but will not restart until the USB cable to the phone is removed. I have reinstalled the latest Noblesse, Skype and Voipstunt software but this makes no difference.

On attempting to restart, the PC will not get past the first stage of booting. ie. no XP screen. The monitor stays in 'standby' mode and nothing more happens...

Any suggestions?
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Top Expert 2006

Commented:
You could try updating the system fully from microsoft website see if that helps if not sometimes USB doesn't play nice with xp you will just have to live with unplugging and plugging it back in.

Author

Commented:
i've done that too.... no good
Most Valuable Expert 2011
Top Expert 2011

Commented:
Have you updated the USBchipset drivers?

Author

Commented:
not sure... how can i do this?
Most Valuable Expert 2011
Top Expert 2011

Commented:
Go to the Device Manager, and expand the USB devices at the bottopm, and tell us what it says for USB Controllers. We can help you identify what kind you haev from there....

Author

Commented:
there are 7 usb controllers, all apparently working properly. The last one is USB VoIP controller, and is also working. Its location is apparently 'USB bridge', whereas the others are different.
Its driver is
C:\WINDOWS\System32\Drivers\VolPUSBDriver.sys
Provider: Windows (R) Server 2003 DDK provider
File version: 5.2.3791.9
Most Valuable Expert 2011
Top Expert 2011

Commented:
What about the other USB Universal Host Controllers? what brand/model are those?

Author

Commented:
webcam: usbccgp.sys
5.1.2600.0 (XP Client 010817-1148)

various others but I notice two things:

1. When I disconnect the USB cable to the phone, three of vthe controllers disappear
2. The four that are left are all digitally signed, whereas the VoIP controller wasn't.
Most Valuable Expert 2011
Top Expert 2011

Commented:
See if you can get a Signed Driver for the Voip Controller then....

Author

Commented:
Hi
I've not found a solution to this problem and since it wasn't possible via this site either I'd like a refund, if possible.
Thanks anywayfor trying!
Teallach.
Most Valuable Expert 2011
Top Expert 2011

Commented:
"  -PAQ/refund"

No objections here...

Wish we could have been a better help.
Commented:
Closed, 250 points refunded.
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