Solved

PC won't start with VOIP phone

Posted on 2006-10-19
13
1,048 Views
Last Modified: 2008-01-09
I recently purchased the Noblesse Premier Voip phone http://premier.te-group.com/dect_noblesseVOIP.aspx. It works perfectly, until I try to switch the computer off and on. The computer switches off ok, but will not restart until the USB cable to the phone is removed. I have reinstalled the latest Noblesse, Skype and Voipstunt software but this makes no difference.

On attempting to restart, the PC will not get past the first stage of booting. ie. no XP screen. The monitor stays in 'standby' mode and nothing more happens...

Any suggestions?
0
Comment
Question by:teallach
13 Comments
 
LVL 15

Expert Comment

by:venom96737
ID: 17764838
You could try updating the system fully from microsoft website see if that helps if not sometimes USB doesn't play nice with xp you will just have to live with unplugging and plugging it back in.
0
 

Author Comment

by:teallach
ID: 17764867
i've done that too.... no good
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17767493
Have you updated the USBchipset drivers?
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:teallach
ID: 17767570
not sure... how can i do this?
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17767793
Go to the Device Manager, and expand the USB devices at the bottopm, and tell us what it says for USB Controllers. We can help you identify what kind you haev from there....
0
 

Author Comment

by:teallach
ID: 17767947
there are 7 usb controllers, all apparently working properly. The last one is USB VoIP controller, and is also working. Its location is apparently 'USB bridge', whereas the others are different.
Its driver is
C:\WINDOWS\System32\Drivers\VolPUSBDriver.sys
Provider: Windows (R) Server 2003 DDK provider
File version: 5.2.3791.9
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17768420
What about the other USB Universal Host Controllers? what brand/model are those?
0
 

Author Comment

by:teallach
ID: 17768606
webcam: usbccgp.sys
5.1.2600.0 (XP Client 010817-1148)

various others but I notice two things:

1. When I disconnect the USB cable to the phone, three of vthe controllers disappear
2. The four that are left are all digitally signed, whereas the VoIP controller wasn't.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17768865
See if you can get a Signed Driver for the Voip Controller then....
0
 

Author Comment

by:teallach
ID: 17824685
Hi
I've not found a solution to this problem and since it wasn't possible via this site either I'd like a refund, if possible.
Thanks anywayfor trying!
Teallach.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17829618
"  -PAQ/refund"

No objections here...

Wish we could have been a better help.
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 17849775
Closed, 250 points refunded.
DarthMod
Community Support Moderator
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now