Solved

PC won't start with VOIP phone

Posted on 2006-10-19
13
1,055 Views
Last Modified: 2008-01-09
I recently purchased the Noblesse Premier Voip phone http://premier.te-group.com/dect_noblesseVOIP.aspx. It works perfectly, until I try to switch the computer off and on. The computer switches off ok, but will not restart until the USB cable to the phone is removed. I have reinstalled the latest Noblesse, Skype and Voipstunt software but this makes no difference.

On attempting to restart, the PC will not get past the first stage of booting. ie. no XP screen. The monitor stays in 'standby' mode and nothing more happens...

Any suggestions?
0
Comment
Question by:teallach
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
13 Comments
 
LVL 15

Expert Comment

by:venom96737
ID: 17764838
You could try updating the system fully from microsoft website see if that helps if not sometimes USB doesn't play nice with xp you will just have to live with unplugging and plugging it back in.
0
 

Author Comment

by:teallach
ID: 17764867
i've done that too.... no good
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17767493
Have you updated the USBchipset drivers?
0
10 Questions to Ask when Buying Backup Software

Choosing the right backup solution for your organization can be a daunting task. To make the selection process easier, ask solution providers these 10 key questions.

 

Author Comment

by:teallach
ID: 17767570
not sure... how can i do this?
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17767793
Go to the Device Manager, and expand the USB devices at the bottopm, and tell us what it says for USB Controllers. We can help you identify what kind you haev from there....
0
 

Author Comment

by:teallach
ID: 17767947
there are 7 usb controllers, all apparently working properly. The last one is USB VoIP controller, and is also working. Its location is apparently 'USB bridge', whereas the others are different.
Its driver is
C:\WINDOWS\System32\Drivers\VolPUSBDriver.sys
Provider: Windows (R) Server 2003 DDK provider
File version: 5.2.3791.9
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17768420
What about the other USB Universal Host Controllers? what brand/model are those?
0
 

Author Comment

by:teallach
ID: 17768606
webcam: usbccgp.sys
5.1.2600.0 (XP Client 010817-1148)

various others but I notice two things:

1. When I disconnect the USB cable to the phone, three of vthe controllers disappear
2. The four that are left are all digitally signed, whereas the VoIP controller wasn't.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17768865
See if you can get a Signed Driver for the Voip Controller then....
0
 

Author Comment

by:teallach
ID: 17824685
Hi
I've not found a solution to this problem and since it wasn't possible via this site either I'd like a refund, if possible.
Thanks anywayfor trying!
Teallach.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 17829618
"  -PAQ/refund"

No objections here...

Wish we could have been a better help.
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 17849775
Closed, 250 points refunded.
DarthMod
Community Support Moderator
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file …
If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question