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PC won't start with VOIP phone

Posted on 2006-10-19
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Last Modified: 2008-01-09
I recently purchased the Noblesse Premier Voip phone http://premier.te-group.com/dect_noblesseVOIP.aspx. It works perfectly, until I try to switch the computer off and on. The computer switches off ok, but will not restart until the USB cable to the phone is removed. I have reinstalled the latest Noblesse, Skype and Voipstunt software but this makes no difference.

On attempting to restart, the PC will not get past the first stage of booting. ie. no XP screen. The monitor stays in 'standby' mode and nothing more happens...

Any suggestions?
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Question by:teallach
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13 Comments
 
LVL 15

Expert Comment

by:venom96737
ID: 17764838
You could try updating the system fully from microsoft website see if that helps if not sometimes USB doesn't play nice with xp you will just have to live with unplugging and plugging it back in.
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Author Comment

by:teallach
ID: 17764867
i've done that too.... no good
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LVL 66

Expert Comment

by:johnb6767
ID: 17767493
Have you updated the USBchipset drivers?
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Author Comment

by:teallach
ID: 17767570
not sure... how can i do this?
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LVL 66

Expert Comment

by:johnb6767
ID: 17767793
Go to the Device Manager, and expand the USB devices at the bottopm, and tell us what it says for USB Controllers. We can help you identify what kind you haev from there....
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Author Comment

by:teallach
ID: 17767947
there are 7 usb controllers, all apparently working properly. The last one is USB VoIP controller, and is also working. Its location is apparently 'USB bridge', whereas the others are different.
Its driver is
C:\WINDOWS\System32\Drivers\VolPUSBDriver.sys
Provider: Windows (R) Server 2003 DDK provider
File version: 5.2.3791.9
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LVL 66

Expert Comment

by:johnb6767
ID: 17768420
What about the other USB Universal Host Controllers? what brand/model are those?
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Author Comment

by:teallach
ID: 17768606
webcam: usbccgp.sys
5.1.2600.0 (XP Client 010817-1148)

various others but I notice two things:

1. When I disconnect the USB cable to the phone, three of vthe controllers disappear
2. The four that are left are all digitally signed, whereas the VoIP controller wasn't.
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LVL 66

Expert Comment

by:johnb6767
ID: 17768865
See if you can get a Signed Driver for the Voip Controller then....
0
 

Author Comment

by:teallach
ID: 17824685
Hi
I've not found a solution to this problem and since it wasn't possible via this site either I'd like a refund, if possible.
Thanks anywayfor trying!
Teallach.
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LVL 66

Expert Comment

by:johnb6767
ID: 17829618
"  -PAQ/refund"

No objections here...

Wish we could have been a better help.
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LVL 1

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DarthMod earned 0 total points
ID: 17849775
Closed, 250 points refunded.
DarthMod
Community Support Moderator
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