Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

[HELP] VERITAS BackupExec 9.1 hangs on Exchange 2003 Mailbox

Posted on 2006-10-19
10
367 Views
Last Modified: 2013-12-01
Hi everyone,
i'm using VERITAS Backup Exec for Windows Servers  9.1.4691 with agent for Exchange.

Everything runs fine except that from few days (i think after a MS update), every backup is hanging on some place on a Exchange mailbox. and the backup operation still runs but is doing nothing. And it mays last for more than 24 hours... Te poblem is that is can't exclude the mailbox from the backups.

does anyone has already experienced such a problem ? and solved it :)

Thanks in advance for any answer !

Best Regards,

Guillaume
0
Comment
Question by:fsurfer
  • 3
  • 3
  • 2
  • +2
10 Comments
 
LVL 39

Accepted Solution

by:
redseatechnologies earned 125 total points
ID: 17765200
Hi fsurfer,

There is a simple solution for this - stop doing brick level backups.

Back up the information store instead, if you need to restore an individual mailbox, you can use the Exchange 2003 Recovery Storage Group to get it.

Brick Level Backups are useless in a disaster, and an absolute pain with issues like this, or corrupted messages, or poor formatting, etc, etc

Hope that helps,

-red
0
 
LVL 16

Expert Comment

by:AdamRobinson
ID: 17765387
I'll second Redseat's answer for you there.  Back up the Information Store (you can expand it to see the Message backup underneath).  You could eventually get the Exchange brick-level to back up, but I can tell you ahead of time it's a colossal pain, and, as Redseat says, is prone to failure when you actually need it.  

0
 

Author Comment

by:fsurfer
ID: 17766849
hi redseat and Adam,

thanks for your answers !

i'll check it in the nextdays and let you know - and give the points :) !

Best regards,

Guillaume
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 16

Expert Comment

by:AdamRobinson
ID: 17767745
Not me, was just confirming.  Redseat deserves the points. :)
0
 
LVL 88

Expert Comment

by:rindi
ID: 17772651
You can also try disabling the AV software while you are backing up.
0
 
LVL 25

Expert Comment

by:Ron Malmstead
ID: 17773305
I completely disagree with Redseat.
Brick level backups are highly convenient when you only need to restore a single mailbox.....instead of creating a "recovery group", in which case your server may not even have the disk space to hold a second copy of your entire store.  Plus it takes alot longer to restore if your db is large.  Alot of work for a single mailbox.
-----------------------------------------------------------------------------------------------------------------------------------------
I've had this happen before to me, and here was the problem/solution.

Did you update your veritas recently ?

IF you update Veritas, you have to re-install the windows agent to all servers.  Uninstall the agent from your exchange box, and reinstall it.  Run a backup job on just exchange.(brick level).

Also, as a best practice....you should exclude exchange directories from being scanned by antivirus software.  You should also exclude the Veritas Agent folders, and program folders.

let me know if that works.
0
 
LVL 16

Expert Comment

by:AdamRobinson
ID: 17773575
xuserx:

If you do not have the time or resources to run separate jobs, Veritas has acknowledged that a brick-level mailbox is not the best idea.  Even if their own forums, they have suggested you either set up a separate job or don't do it at all.  A single corrupt file within a brick-level backup will take the whole back up down and kill the verification process.  

While I agree with you it is a lot of hassle to restore a single mailbox, it's even more hassle to discover your backup you need is invalid because you decided to duplicate your mail backup in order to save yourself a little time.

0
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 17777969
Disagree all you like, the simple reality is that MS do not support BLB.

I only run information store backups, and have increased my deleted item retention time to 30 days.  90% or more of emails that need to be restored can be pulled from the dumpster without ever touching a tape, my backup jobs dont fail for stupid reasons, AND most importantly, if there is a disaster, I will be able to restore my server.

Have you ever tried rebuilding a totally dead server with nothing but brick level backups??  I have, and that is precisely why I don't do them!

With BLB, your backups are larger - simply because it doesn't use single instance storage.  I know of zero Exchange experts that use BLB with 2003.  The only way to do it well is with Exmerge -> http://www.petri.co.il/brick_level_backup_of_mailboxes_by_using_exmerge.htm <- but even that is a painful experience

-red
0
 

Author Comment

by:fsurfer
ID: 17794071
red,

thanks for your answer !

it worked perfectly.

now the backups run as they should, with no error nor any freeze.

i'm glad to give you those points !

best regards,

Guillaume

0
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 17794088
Guillaume,

Glad to hear it worked out for you, welcome to the land of trouble free exchange backups :)

Thanks,

-red
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
When we purchase storage, we typically are advertised storage of 500GB, 1TB, 2TB and so on. However, when you actually install it into your computer, your 500GB HDD will actually show up as 465GB. Why? It has to do with the way people and computers…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question