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ACT Crashed and has caused problems in Outlook Express (emails are being sent, but not leaving the outbox)

Posted on 2006-10-19
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Last Modified: 2010-04-08
Hi All

I had a problem as ACT crashed.

It was reinstalled and now works fine.

However, ACT is now running fine, but when I send an email using outlook express the email does actually send, but a copy of it just stays in the outbox.

Is there  a way to resolve this issue or is there a way of reinstalling or repairing outlook without losing my data and settings?

Thank you

Aura
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Question by:auraorange
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Accepted Solution

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war1 earned 500 total points
ID: 17766218
Greetings, auraorange !

In Outlook Express option menu, make sure leave a copy of sent mail in Sent Items folder is selected.

You may need to uninstall and reinstall Outlook Express. The data and settings are stored in another folder and should not be affected. To be safe, you can backup the data and settings.

To transfer your email:
Search the hard drive for "*.dbx" and copy the folder to a safe place.

Address Book
Search old hard drive for *.wab file and copy it to a safe place.

Account Settings
From the old OE toolbar, select Tools > Accounts > Export.


Best wishes!
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by:auraorange
ID: 17766292
Thanks for the quick response!!!

Can I ask,

how do I remove and reinstall outlook express using my XP cd?

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Expert Comment

by:war1
ID: 17766493
auraorange,

You can go to Control Panel > Add/Remove Programs > Windows Components.  Uncheck Outlook Express. Click OK. Restart the computer.  Check Outlook Express under Add/Remove Programs. Click OK. Restart the computer.
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LVL 97

Expert Comment

by:war1
ID: 17790685
auraorange,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:auraorange
ID: 17801898
Hi there,

What I did was create a new "account" in outlook express, import an email account setting and send a test email.

This was successfull

However, as soon as I import all the emails and address book, the same problem occurs, also half way through importing to address book the address book box goes empty and says "you have no contacts".

I am concerned that some of the actual data has become damaged and once I import the data it causes this problem.

What I am going to do this friday is do a windows reinstall / repair as when I spoke to ACT they recommend Outlook express and / or XP to be reinstalled.

Thanks

Mat
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LVL 97

Assisted Solution

by:war1
war1 earned 500 total points
ID: 17804335
You address book could be corrupt.  If you can, export the address book to a CSV file. Then open it with an editor and look for any corruption.
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Author Comment

by:auraorange
ID: 17866377
Thanks WAR1

The address book does appear corrupt,

Ill see if i can open it up and check for corruptions....



Aura
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